Rustici Software

JUNE 3, 2021

Even from its early days , the focus for our customer support team has been one word: delight. I had certainly been ‘satisfied’ in the past with various customer support interactions, but ‘delighted’? Even though the issue had nothing to do with your product, it’s refreshing to have a company support its customer this way.“.

Support 88

Support Custom Trust Issue 88

Ontuitive

SEPTEMBER 15, 2022

Rolling out new software. Ensures users adopt the new platform. Breaks the feedback loop because new hires don’t have to rely solely on their more-experienced coworkers. Using many new software platforms . Provides the ability to track success and learn where employees need more support. Helpdesk is overwhelmed.

Adoption 177

Adoption Adopt Digital Platform 177

eLearning Brothers

FEBRUARY 22, 2023

When it comes to tasks like implementing a new plugin, assigning roles to users, or utilizing the numerous tools and techniques to make your LMS better, relying on customer support services like phone/email support, live chat, and raising tickets are nowhere near as efficient and effective as having an in-house LMS Administrator.

LMS 115

LMS Outsource Services Roles 115

Ontuitive

JULY 25, 2022

This blog is part two of a two-part series that discusses the importance of having a user adoption strategy, how to measure success and ROI, and the ways a digital adoption platform supports the process. This type of just-in-time learning ensures that workers adopt a new product quickly and are productive during the transition.

ROI 185

ROI Adoption Adopt Digital 185

CourseArc

MARCH 13, 2020

We are here to assist you in any way we can and want to share some specific supports we are implementing. You may add as many new users and students as you need to until July 1, 2020. . We appreciate your patience as we ramp up our support resources to handle this influx of users. Use of CourseArc.

Server 330

Server Synchronous Asynchronous Performance Support 330

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it? What is a Help Desk?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it? What is a Help Desk?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Ontuitive

NOVEMBER 10, 2022

To get there, leaders need to continually foster learning and development (L&D) capabilities by leveraging the right technology to support their efforts. Employees also gain the opportunity to upskill by taking on new projects and gigs. Resistance from employees when transitioning to new software tools.

Tools 226

Tools Adoption Adopt Digital 226

IT Training Department Blog

MARCH 16, 2023

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. In-App support gives employees information and help they need when and where they need it.

Performance Support 52

Performance Support Support Help Organization 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Acorn Labs

JUNE 27, 2023

Building customer support and service capability is essential to supporting customers and products to ensure your company's success through continued customer loyalty and retention. What is customer support & service capability? What role does customer support and service capability play in that mission?

Performance Support 52

Performance Support Services Support Custom 52

Dashe & Thomson

FEBRUARY 6, 2019

In a quest for new approaches to training, we are often tempted to turn to the latest trend or technology, thinking one of them must be the golden ticket. One of these new approaches is microlearning, and it’s getting traction, and for good reason.

microlearning 218

microlearning Program Training Train 218

Academia

JUNE 21, 2022

The education institutions here focus on students’ cognitive, social, and emotional development with all the technologies that support EdTech and the advancement of education. Looking upon the education ecosystem, institutions are continuously adopting new technologies that can help in making a powerful impact on EdTech. .

Performance Support 52

Performance Support Support Business Case Study 52

Ontuitive

AUGUST 18, 2022

Adopting new technology is crucial to maintaining a competitive edge. But launching new software and then subsequently achieving digital adoption usually isn’t simple. However, LIFOW is even more effective when supported by a digital adoption platform (DAP). How Learning in the Flow Of Work Empowers Employees. . Conclusion.

Adoption 173

Adoption Adopt Cognitive Digital 173

Ontuitive

MAY 12, 2022

It can be especially troubling when experienced employees are the only ones capable of training new hires. New hires don’t have to rely solely on their more-experienced coworkers, which breaks the feedback loop. There are many additional benefits to leveraging the right DAP , including: Reduced help tickets and fewer work slowdowns.

Adoption 205

Adoption Adopt Compliance Training Digital 205

Rustici Software

JANUARY 6, 2023

Kyle Patmor – Head Solution Seeker (aka Director of Client Integrations and Support). Kyle leads our delight team supporting our customers’ success with our products and helps clients integrate Rustici Engine and Rustici Cross Domain into their applications. Joe leads Tier 1 support and answers learning standards questions daily.

Teams 80

Teams SCORM Music Movie 80

Fly Plugins

NOVEMBER 27, 2023

WP Courseware is designed with simplicity in mind, making it accessible even for those who are new to creating online courses making it the best LearnDash alternative. Excellent Support for a Hassle-Free Experience Another standout feature of WP Courseware is its commitment to providing excellent customer support.

Alternatives 130

Alternatives LMS Courseware Budget 130

Coursera

NOVEMBER 16, 2022

We needed a ticket into the interviews and jobs we wanted,” says Adan. A customizable degree, a high-support online program. They’d also receive hands-on support from advisors and coaches. Big Data is the new Industrial Revolution. Finally having a “ticket” to opportunities. That’s when they discovered Coursera.

Online 105

Online Social Networks Facebook Asynchronous 105

Docebo

SEPTEMBER 15, 2021

Customer training examples: onboarding, support, and more . It’s estimated that the cost of acquiring a new customer is anywhere from 5-25 times more expensive than retaining an existing customer. . Similarly, you can also package and sell training to your customers, which can open new streams of revenue. .

Blended Learning 244

Blended Learning Custom LMS Brandon Hall 244

Rustici Software

SEPTEMBER 11, 2018

I don’t spend much time replying to support tickets these days, but for a long time that was a core part of my job as a software developer at Rustici Software. (We Whenever a customer opens a support ticket, it means that something went wrong. That is always a frustrating experience. For a while.

Support 40

Support Pipes eLearning vendor 40

Ontuitive

JUNE 15, 2022

But in order to understand why a DAP is such a game changer, it’s important to first understand the legacy tech it is able to support. Relying solely on these individuals to train new hires can create a feedback loop that more permanently ties the organization to the legacy system.

Adoption 184

Adoption Adopt Digital System 184

Ontuitive

OCTOBER 14, 2022

Unlike LIMS, LMS emerged from the world of laboratory data management software in support of the analytical work of scientists. New hires don’t have to rely solely on their more-experienced coworkers for help, because guidance is available to them when they need it with a DAP. Scientific data management.

Adoption 196

Adoption Adopt Association LMS Association Learning Management System 196

eLearning 24-7

JULY 6, 2018

And if you are like me, having outstanding support when it comes to your learning system should equally be of high importance. While I have conducted random sampling (as you would have with any polls out there), and data collection as part of my LMS RFP Template (New version now out), I believe it needs to be expanded.

vendor 50

vendor Learning System Support System 50

LearnerScript

JUNE 14, 2022

Whenever we add new Moodle reports, they add up to the existing list of Moodle reports. Whenever there’s a new version update, we’ll update the tool according to that latest version of Moodle LMS. But it depends on the support access you have. Premium support. A note here. Tool affordability!

Moodle 79

Moodle Report Solution Version 79

Capytech

JUNE 23, 2023

This will help to reduce any resistance that exists to the introduction of new technologies, workflows, or processes. Effective internal training strategies also help to attract new talent. They need to embrace new training opportunities. This reduction in support tickets has cost, productivity, and efficiency benefits.

Digital 52

Digital Benefits Learning eLearning Strategy 52

CLO Magazine

SEPTEMBER 17, 2020

Organizations have been challenged to quickly capture that knowledge and implement formal training programs supportive to millennials and Gen Z. As we navigate these challenges, we should ask ourselves some questions: Do these new programs engage our aging workforce? They need our support now more than ever.

Technology 105

Technology Skills Augmented Reality CLO 105

LearnDash

AUGUST 10, 2021

There are comprehensive support links inside the plugin, complete with video instructions. Friendly support!” – Sean H. “My Compatibility with other plugins: We’re always trying to find the balance between developing new features in-house and ensuring our platform stays compatible with trusted 3rd party WordPress plugins.

Emergent 261

Emergent Hosting Write Blog Quiz 261

Docebo

DECEMBER 2, 2022

It wasn’t that long ago that a post-secondary degree was regarded as a golden ticket; the key that would unlock the door to endless career opportunities. (An Many are even dropping formal degrees as a requirement altogether and are trying a new tactic: hiring based on skills and competencies, as opposed to academic qualifications.

Streaming 187

Streaming Micro-Learning Alternatives Reputation 187

Acorn Labs

MARCH 3, 2024

The entire process of performance management focuses on setting clear performance goals, supporting employee development, and aligning individual performance with the business's strategic goals. The impact of effective performance management You want a strong workforce? If you skimp on employee recognition for their performance achievements?

Performance Support 52

Performance Support Performance Management Metrics 52

Absorb LMS

JULY 16, 2019

Most organizations welcome new employees with targeted training, enabling them to quickly learn what they need to know to get started—but offer limited employee career development training beyond onboarding. Supporting learner success at “stretch” projects or cross-training them for other roles in the organization.

Personal 154

Personal Personalization LMS Develop 154

Petra Mayer

APRIL 11, 2024

What learning objectives do you aim to achieve with this new system? Consider factors such as features, scalability, ease of use, support services, and cost. Additionally, prepare your existing data and content for migration to the new LMS platform. How effective are your current training methods?

LMS 52

LMS Diversity Training Compliance Training vendor 52

Docebo

JUNE 3, 2021

Otherwise, good luck getting any buy-in or support—financial or otherwise—from the powers that be.) For example, if customer satisfaction is a goal for the company, then you should focus on improving metrics that support that goal (like NPS, loyalty, and overall satisfaction scores). Inter-departmental collaboration.

Analytics 132

Analytics Evalution Metrics Program 132

TalentLMS

MARCH 15, 2019

Let’s jump in and see what’s new. So, to get every user comfortable using TalentLMS, whether you’re brand new to the platform or an old-timer, we overhauled our entire support system. Brand new video tutorials. Access to the support team via our ticket system. Ticketing System. The Mega Help Menu.

Scanning 75

Scanning Micro-Learning ILT SCORM 75

LearnDash

NOVEMBER 19, 2020

Offers control over new enrollee emails, coupons and discounts, course bundles and more. Our LearnDash Tips & Tricks forum is also a place that can offer support, or, if you are still having difficulties, feel free to send in a ticket to your support team. Shopping cart options: ThriveCart. WooCommerce.

Site 249

Site Forum Doc Integrate 249

Arlo Training & Events Software

MARCH 22, 2023

Attending training industry conferences helps you to stay up-to-date with trends, network with other professionals and discover new software solutions for your business. You gain new perspectives, knowledge, and skills. A conference might inspire new ideas that can benefit your work and career. We’d love to catch-up!

Conference 52

Conference Industry DevLearn Virtual Classroom 52

Kapp Notes

JULY 11, 2017

If you are in or around the Bloomsburg area… You might be interested in what is below: I’m happy to announce our screening of a new documentary that takes audiences into three innovative public schools where students are taught HOW to think rather than WHAT to think. We have 100 tickets to distribute. School Leaders.

Innovation 100

Innovation Internationalization Social Media Standards 100

eFront

NOVEMBER 14, 2011

Athanasios Papagelis - Co-founder & Technical Director at Epignosis Ltd: One of the reasons that eFront is an extremely successful eLearning solution especially for medium organizations is the fact that is well supported. How are you doing regarding support at eFront ? These are often consuming support requests.

Open Source 98

Open Source Director Open Support 98