CLO Magazine

DECEMBER 10, 2020

By framing learning as a replicable commodity, the entire learning ecosystem loses much-needed innovation. First, when organizational learning is great, it is highly contextual. The post 3 reasons external benchmarking is bad for corporate learning appeared first on Chief Learning Officer - CLO Media.

Corporate Learning 113

Corporate Learning Comparison Metrics Behavior 113

Jane Hart

FEBRUARY 20, 2012

Increasingly, companies are embracing collaboration as part of their strategy to grow, by cross-selling products to existing customers and innovating through the recombination of existing technologies. So, I asked Jacob, why he hadn’t mention the possibility of the CLO taking on this new role, and he replied. “I

Collaboration 198

Collaboration CLO Roles Director 198

The Performance Improvement Blog

FEBRUARY 17, 2017

Any company, faced with these kinds of disruptive forces must keep learning. This emphasis on formal training is a barrier to learning and change. In a training culture, responsibility for employee learning resides with instructors and training managers. Learning is just-in-time, on-demand.

Culture 178

Culture Diversity Training CLO Learning Objects 178

CLO Magazine

APRIL 19, 2017

Part of the learning leader’s job is to develop organizational learning strategies. For one thing, organizations aren’t reviewing their learning and development strategies very often. It’s higher where all learning activities are separate from the HR function with different reporting lines to the C-suite.

Learning Strategy 97

Learning Strategy Action Learning Strategy Blended Learning 97

CLO Magazine

DECEMBER 19, 2019

The scope of learning in the organization is growing, and sometimes shrinking, as a result. There’s a creeping sense of unease in the CLO role, with the future both uncertain and full of opportunity. It’s understandable if learning executives are feeling a little bit shaky. Photo by @WillByington. Sarah: Right.

CLO 75

CLO Research Roles Podcasts 75

CLO Magazine

OCTOBER 31, 2018

It’s been an interesting path that’s brought Braden to her current role as global vice president and chief learning officer for Telus International, a worldwide provider of customer-service outsourcing and IT services. I built a whole course to teach the customers,” she said. Michelle Braden. Photos by: Stevie Chris.

Global 85

Global Learning Customer Service Teams 85

CLO Magazine

AUGUST 23, 2018

She starts with really understanding what’s happening with the business, what’s happening with the customer and what the strategy of the organization is … and then build[s] out the function in order to achieve those aspirations and those business objectives. She’s highly operational.”. Agatha Bordonaro is a writer based in New York.

Business 60

Business Develop Leadership Performance Support 60

Petra Mayer

OCTOBER 4, 2021

CLO (Chief Learning Officer). The CLO is responsible for defining and leading the company’s learning and development strategy. Learning portals help manage and deliver the training to employees, partners and customers. LETSI (Learning Education Training Systems Interoperability).

Authoring Tools 52

Authoring Tools Blended Learning Develop LMS 52

CLO Magazine

FEBRUARY 22, 2017

Goldman Sachs: Its Pine Street learning center provides essential learning to a large segment of its managerial population on an ongoing basis. Pizza Hut: It constantly invents and implements new technology and by recognizing the lifetime value of their customers, it treats them as long-term assets.

Organization 59

Organization Market Learning CLO 59

Limestone Learning

DECEMBER 12, 2017

January 31 –February 1, 2018 Learning Technologies 2018 Conference and Expo , London, England Learning Technologies is Europe's leading showcase of organizational learning and the technology used to support learning at work. It sells out fast!

Conference 49

Conference Develop Masie Brandon Hall 49

ID Reflections

JUNE 9, 2010

What are some of the primary and secondary functions that a business expects from a learning consultant? I am interested in finding out if there are any defined set of tasks that a learning consultant would do to enable organizational learning. I understand that the need differs from organization to organization.

Consulting 141

Consulting Social Networks LinkedIn Discussion 141

CLO Magazine

FEBRUARY 26, 2018

The model comprises five major sections, each representing a major effort to develop and deliver information and knowledge needed by DAU faculty and customers. Collaborative research is also being conducted for and with customers within the DoD. The DAU Research Model. Early Benefits.

Case Study 52

Case Study Research Policies Community 52

Jay Cross

NOVEMBER 19, 2009

I was already turning to others for help: Jane Hart for social learning and tools, Jon Husband for KM and competencies, Harold Jarche for open source and design, Charles Jennings for the major CLO’s view, and Clark Quinn for learning theory, m-learning, and serious games. Next we brought our customers into the loop.

Internet 38

Internet LearnTrends Web KM 38

CLO Magazine

JANUARY 26, 2017

Best practice knowledge research from within and outside an industry plays an important part in organizational learning. If everyone followed industry best practices, all businesses would look the same to the customer. In this way, movie theater chains were not entirely competing for the movie-going customer.

Movie 32

Movie Culture Research Standards 32

CLO Magazine

NOVEMBER 25, 2013

The company sought to strengthen this new definition of its brand throughout the organization — an initiative that would result in a more consistent and unified experience for customers. Its customer satisfaction score increased from 91.5 points year-over-year to 44.6. Rheem Manufacturing Co.’s

Enspire 32

Enspire Case Study Content Score 32

Xyleme

SEPTEMBER 3, 2009

. &# Nowhere in the learning industry today are stakeholders facing greater change than in the move towards single-source learning. The dream is grand one: content reusability, multi-modal delivery and real-time customization – all from a single source of enterprise content to meet the requirements of learners worldwide.

Blended Learning 45

Blended Learning Xyleme Instructional Design Write Blog 45

CLO Magazine

NOVEMBER 13, 2020

We were reflecting on our experiences as external consulants about why HR teams sometimes ask for dumb things, when we had a revelation: HR teams and leaders are constrained by six factors: They are aiming to please internal customers. They see learning as a commodity (there is one way to “train managers”).

Education 92

Education CLO Problem Leadership 92

Lambda Solutions

JUNE 14, 2020

Most of the time, companies collect big data from external sources to help the business serve customers more effectively, become more efficient, and increase profits. This use of big data to improve online learning is called learning analytics. Understand how particular learners use different learning resources.

Analytics 130

Analytics Guide Metrics Blended Learning 130

CLO Magazine

SEPTEMBER 11, 2020

In the new job she was tasked with helping to improve customer experience in call centers for the office supply company. That’s where Mara discovered her talent for leadership and corporate learning. Lessons learned at Staples. During that time Staples’ customer satisfaction scores increased by almost 1,000 basis points. “It

Compliance Training 105

Compliance Training Leadership Learning Culture 105

CLO Magazine

SEPTEMBER 27, 2021

Agile career paths bring value to the organization by: Customizing work structures. In a dynamic partnership with their manager, career mapping with agile career paths facilitates empowerment, responsibility, organizational learning and career growth. Up and down should be replaced with a more mobile model.

Agile 114

Agile Organization Performance Support Skills 114

CLO Magazine

OCTOBER 16, 2013

” A Medium in Motion The classroom is now one piece of a larger learning pie, one that makes up anywhere from 20 to 60 percent of organizational learning experiences, according to the sources interviewed for this story. “The facility helps you drive and give momentum around that philosophy.”

Classroom 74

Classroom Change Authoring Tools Simulations 74

CLO Magazine

NOVEMBER 30, 2012

Despite this, the graphic novel format has been largely untapped as an organizational learning tool, especially for companies with modest budgets, because creating them can be expensive. “Graphic novels are the fastest-growing segment in the digital publishing industry,” Eisman said.

Tools 57

Tools Diversity Training Case Study Social Media 57

Learnnovators

JUNE 15, 2015

In an age of all-time low employee engagement, CUs help organizations to not only create a strong brand presence but also to communicate the org’s inherent and deep interest in facilitating continuous learning and growth for the workforce — strong “pull” factors for today’s generation.

Roles 157

Roles Blended Learning Corporate eLearning Diversity Training 157

Litmos

JANUARY 16, 2020

While it may seem to make sense not to have ID resources, increasingly organizational learning is going to be critical to organizational success. The accrued benefits are tied to a closer ‘customer’ relationship and more responsiveness. What sales teams need differ from what operations needs, and what customers need.

Internationalization 75

Internationalization Issue Case Study Diversity Training 75

CLO Magazine

NOVEMBER 9, 2018

LinkedIn has become quite a juggernaut in the corporate learning market. Last time I checked the company had more than 17 million users, 14,000 corporate customers, more than 3,000 courses and was growing at high double-digit rates. The company wants to become a single place for all organizational learning content.

Social Networks 89

Social Networks LinkedIn Open Platform 89

Jay Cross

NOVEMBER 18, 2009

Clark Quinn and I led a discussion on Reinventing Organizational Learning at LearnTrends this morning. Robin Haines: The criticality of learning across the extended enterprise has been an issue for many years. What is distracting CLO's from taking ownership of it? Twitter and chat are ubiquitous at conferences now.

LearnTrends 40

LearnTrends Instructional Design ADDIE Social Networks 40

WhatFix

JULY 22, 2022

Featuring : Kelly Palmer, CLO of Degreed. Our favorite episode: Why Adaptive Learning Is What the Future Workplace Needs with Kelly Palmer. 17 Best Learning & Development (L&D) Tools in 2022. 8 Learning & Development (L&D) Trends to Watch in 2022. Listen on Spotify : Here. Related Resources.

Podcasts 52

Podcasts Podcaster Podcasting Diversity Training 52

Learnnovators

JUNE 15, 2015

In an age of all-time low employee engagement, CUs help organizations to not only create a strong brand presence but also to communicate the org’s inherent and deep interest in facilitating continuous learning and growth for the workforce — strong “pull” factors for today’s generation. Not all MOOCs need to be custom-built either.

Roles 100

Roles Blended Learning Corporate eLearning Diversity Training 100

ID Reflections

FEBRUARY 8, 2015

In an age of all-time low employee engagement, CUs help organizations to not only create a strong brand presence but also to communicate the org''s inherent and deep interest in facilitating continuous learning and growth for the workforce -- strong "pull" factors for today''s generation.

Roles 100

Roles Blended Learning Diversity Training SAP 100

CLO Magazine

FEBRUARY 20, 2013

When customers call a bank, they are pleased to receive perfect, courteous service. When customers bring a car in for service, they don’t want to be told the job will take two extra days because the mechanic will be in class. There are some common issues with microlearning in an organizational learning strategy.

Scanning 72

Scanning Compliance Training microlearning Instant Messaging 72

CLO Magazine

JUNE 4, 2013

For example, if an organization is replicating its internal processes without a clear understanding of what customers want and the corresponding capabilities needed to support change, the organization is very likely to produce the same results rather than innovate. Customer-driven innovation: Innovative organizations are adaptable.

Innovation 79

Innovation Culture Performance Support Metrics 79

Limestone Learning

MARCH 30, 2018

Please join Litmos CLO, Mike Martin, for this one-hour webcast for new insights on: Earning executive support to champion the criticality of training. Pre-order Clark's newest book Millennials, Goldfish & Other Training Misconceptions: Debunking Learning Myths and Superstitions for more insight into ideas covered in this webinar.

Free 40

Free Webcast Authoring Tools Coaching 40

Learnnovators

FEBRUARY 17, 2014

Apart from these skills and capabilities, there are others that every L&D professional should have; such as business skills (how many L&D professionals can read a balance sheet or a P&L account, yet how many of their customers and stakeholders will be focusing on these every day?). What would be the role of a future CLO?

Blended Learning 100

Blended Learning Performance Support Compliance Training eLearning Consultant 100

Learnnovators

FEBRUARY 16, 2014

Apart from these skills and capabilities, there are others that every L&D professional should have; such as business skills (how many L&D professionals can read a balance sheet or a P&L account, yet how many of their customers and stakeholders will be focusing on these every day?). What would be the role of a future CLO?

Performance Support 113

Performance Support Compliance Training Social Learning Ratio 113

Xyleme

SEPTEMBER 27, 2010

So what does this have to do with Learning Content Management Systems? To begin with, what I constantly hear from Learning and Development departments is that they are faced with similar “production” problems. Learning Content “Manufacturing” in the Training and Development world is undergoing the same transformation.

Blended Learning 58

Blended Learning Xyleme Authoring Tools System 58

Limestone Learning

FEBRUARY 27, 2017

Serve your customers. Selling training to your customers is also a tremendous business opportunity that will help to improve the ROI from your LMS. Selling training to your customers is also a tremendous business opportunity that will help to improve the ROI from your LMS. What Does It Mean for the Digital CLO?

Free 40

Free Webcast Compliance Training Brandon Hall 40

CLO Magazine

MARCH 20, 2014

The content is usually distributed over time, and is not meant to be learned in one setting. Content for gamification varies but is often focused on safety policies, product specifications, customer service, onboarding new employees and other information employees need to be reminded of regularly.

Gamification 73

Gamification Authoring Tools Diversity Training Games 73