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Can Acrimony Lead to Higher Performance?

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If you have been following the Delhi state's political situation, you would know that the Delhi Chief Minister Arvind Kejriwal and his party are constantly at logger heads with the political powers at the Center. Given the nature of how the capital state is governed, not everything is under the Chief Minister's hierarchical control. It's a bit like matrix structures in large organization.

Clients From Hell. and Heaven!

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This is a guest post By Puja Anand Recently, I saw a website titled Clients from Hell that had funny anecdotes from web designers about unreasonable or uninformed clients with strange requirements. It got me thinking about the clients I have interacted with in the last 10-12 years. Who among them would qualify as clients from hell? Value is the real differentiator. So much effort and value lost!

My Top 10 Photo Editing Mobile Apps for 2014

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I have been trying my hand at photography for a few years now. started with a point and shoot camera before moving to a DSLR. The most interesting advice I read about photography was that the best camera is the one you have when you need it. Now I use the mobile phone more than any other camera. DSLR is too bulky to carry around all the time and gets used only on special occasions.

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How Do You React To Customer Feedback?

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Are you measuring customer satisfaction? Do you ask your customers (external or internal customers) to rate you on a satisfaction survey index? If you do, then how you react to customer interactions before the survey could define feedback your customers give you, or not give you for that matter. You get feedback at all times from customers, sometimes direct and sometimes indirect.

How to Choose Between On-Demand and Instructor-Led Training

Not sure whether to offer on-demand or instructor-led training, or both? Each has its pros and cons and your decision will depend on your organization’s needs and goals. Download this eBook to learn which option is better at scale, as well as the resources needed to implement each training type.

Seven Survival Skills in Today’s World

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I recently came across International Finance Corporation’s (IFC). It’s “6th International Private Education Conference, Rethinking Education, Shaping the Future, brought together thought leaders and investors in education from around the globe. Their YouTube channel provides you with access to videos of their conference. The keynote address to the conference was by Tony Wagner.

Storytelling: Transforming through tales!

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Another great session I attended at NASSCOM ILF 2013 was by Devdutt Patnaik. Dr. Devdutt Pattanaik is an Indian physician turned leadership consultant, mythologist and author whose works focus largely on the areas of myth, mythology, and also management. He has written a number of books related to Hindu mythology. He writes a column for the newspaper MiD DAY. We are all seeking meaning.

Cultural Issues in Dealing with Clients

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Puja Anand writes another guest post for Learn and Lead. In this post, earlier published on her blog Accidental CEO Strategic Mom , Puja shares her experiences of dealing with clients from different cultures. Into my third or fourth year dealing extensively with Asian clients, with a few American/UK clients thrown in, I had formed most of the ideas written here. However, I shied away from this topic because it is a form of stereotyping, and being an Indian expat living in Singapore, I have seen enough of stereotyping applied to me to be wary of it. You have to work much harder to build trust.

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My Interview in IDConnect

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Rupa Rajagopalan has been instrumental in running the Instructional Designers Community of India for the last few years along with some other enthusiastic members of the profession. As part of IDCI, Rupa edits a newsletter IDConnect. Rupa interviewed me for the second issue of the newsletter. You can view the complete newsletter on the IDCI community site. I am reproducing my interview here. The Interview You have been conducting salary surveys for the past 2 years. Have salary levels for Instructional Designers in India improved? What are the current trends in salary? Many ways really.

Skill based learning – How it drives an organization’s performance

Training and learning organizations today play an active role in contributing to the bottom line of any organization by aligning their objectives to the immediate business objectives. This provides a solid ground for cost justification and encourages businesses to place training groups right where they should be, at the heart of a growing, thriving, learning culture.

Control vs. Influence

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This is a guest post by S Ranganathan. I got a chance to interact with Ranganathan during a leadership development program that I attended at ISB. Ranga, as he would like to be called, is a regular Executive Coach at ISB where he partners with different trainers in their Global Leadership Program. Ranga is the Founder-Director of SymIndia Training and Consultancy Pvt.

Retail – The sunrise sector for employment opportunities

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I recently wrote an article on the Retail sector in India and the employment opportunities it provides. Here's the link to the original article on ET Retail. Few months ago, a small paanstall mysteriously appeared on the footpath near our office. I saw a young man at the helm, selling paan , cigarettes, chewing gum and some toffees. Today, the retail sector accounts for about 22% of India's GDP.

Driving Divergent Thinking in Our Children

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I came across this interesting video presentation talk by Sir Ken Robinson , world-renowned education and creativity expert and recipient of the RSA's Benjamin Franklin award. In the video he talks about what’s wrong with public education and why paradigm change is required. There is definitely a need to reform the education system.

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Indian Elearning Industry Size

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I came across a post on Indian elearning industry size. According to this company’s research, the Indian elearning industry grew at approximately 18% CAGR since 2009. Nearly a third of elearning companies in India are companies with headcount less than 10. Nearly 78% are companies with headcount less than 50. The Indian domestic elearning market is very fragmented.

Whitepaper: When The LMS Isn’t Enough

In this whitepaper, you will discover the main reasons why the LMS alone is no longer meeting the needs of the modern learner. More importantly, you will learn what you can do to enhance its value.

What Kept Training Managers Awake in 2012?

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So what kept training managers awake during 2012? What challenges they have been facing? During last year I was fortunate enough to be in touch with training managers of various companies in India. While not statistically conclusive, here are some general trends I noticed from my various conversations. Cost : Almost all training managers are pressurized to show some cost savings. Mostly this is resulting in passing on pressure to reduce costs on their training vendors. Cost seems to be their single biggest challenge these days. The business environment has a great deal of uncertainty.

India as a Skill-based Society

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My interview published in Times Jobs site on 12 May 2016. You can read the original article here. He also said corporations need contribute towards training needs of their industry, even if the individuals are not expected to join the company. Edited excerpts from the interview: How can the government help individuals with vocational training/ skill development? How are companies providing a helping hand to make India a skill-based hub? The government is running many schemes to help individuals take up vocational training. What the government should do is to stop this free training.

6 Tips to Motivate Yourself

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I am such a sucker for questions. So how could I resist when Mahindra Experience ( @MahindraExp ) tweeted to my handle, “ @manishmo Can you share some tips that will motivate one to work harder and help them reach their goals?” Here are 6 tips to motivate yourself to work towards your goals: Write your goals and make them visible to you all the time (e.g. pin them on your soft board). Break down your goals into smaller goals with timelines. Celebrate small successes in your journey to reach your goals. Share your goals with someone you trust. Enroll them to work with you on your goals.

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Three Elements of a Learning Organization

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The other day we were discussing how can we build anenvironment where everyone in the organization will continuously learn fromeach other. feel there are three key elements to build a learningorganization. Technology :This in my view is relatively the easiest component to set up. It also helps if there isone common platform across the different departments of the organization.

Seven Simple Secrets to Off-the-Shelf Course Success

Off-the-shelf elearning is applicable for a wide audience, but it won’t address your organization’s unique situations or distinctive content. So are these courses all that helpful? For sure! Read on for 7 secrets to make off-the-self learning your own.

Career Paths for Trainers

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Someone asked a question on the career growth paths for trainers on one of our internal forums. And about the same time I came across this interesting blog post which talks about not worrying about career path and living your career story , written by Jason Seiden. It is from Dan McCarthy’s list of 20 Best Leadership Blog Posts of 2010. Just loved the way Jason explains the need to dump career paths and focus on building your career stories. So, what could be a Trainer's career stories? This seems to be least favorite path of trainers but is the most crucial and can take trainers to the peak.

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Skilling India: Mine the Young Workforce

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My article originally published in Deccan Herald on 21 Jan 2016. Prosperous countries with high GDP and per capita income tend to have high skill capital. This also translates to better quality of life and growth in the Human Development Index. As economies evolve from being commodity centric to knowledge centric, growth is increasingly dependent on availability of skills. Our country has a great opportunity in terms of its demographic dividend. Almost 64 per cent of our population will be in the working age group by 2021. This year, we expect our economic growth rate to overtake that of China.

Lessons in Professionalism

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I love watching Grey’s Anatomy, an American television medical drama series. While the human drama in the series makes it a gripping watch, what I find really amazing is the professionalism of characters in the series. The surgeons and interns are intensely competitive, and yet are completely professional about their jobs, irrespective of the positions they hold, or not hold for that matter. feel there are many life management lessons to be learned from the series. What do you do when a peer becomes your boss? What do you do when a junior becomes your boss? And painful too.

My Top 10 Mobile Apps for 2014

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The year 2014 was the year when I feel I actually started using my smartphone smartly. could get much of my work done on my mobile, many a times not requiring me to switch on my laptop. In the new few posts I will share with you my top apps for networking, productivity, music, photography, chats, reading/news and games. It is hard to manage these physical cards even though I have a nice card file.

Leaving performance reviews behind: Where to start [Guide]

Is your company ready to move beyond the annual performance review? Where do you start? What are the keys to success? In this guide, you’ll gain an understanding of: the forces driving change, three foundations of success and take a deep dive into the skills gap many managers have that will sink your efforts before they start and how to address them.

Listening to Industry Leaders

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It was great listening to industry leaders in this year's NASSCOM India Leadership Forum. One of the sessions I enjoyed was listening to Vineet Nayar and R Gopalakrishnan. While the session was titled Cross Border Leadership, the discussion was not limited to that. Vineet Nayar is Vice Chairman and Joint Managing Director of HCL Technologies Ltd., a $4.3 billion global information technology services company and author of the highly acclaimed management book “Employees First, Customers Second". The session was lively and racy. That's when India invests in developed countries.

Collaboration: It’s Not About Technology, It’s About the Culture

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I got a chance to talk about how companies can use technology internally to collaborate and share more effectively. started with examining what’s currently in use in organizations. Email is the most commonly used collaborative tool. Unfortunately it is also perhaps the worst tool for open collaboration in an organization. You can only collaborate with people you send the email to. Collaboration 3.0

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The More Things Change, The More They Remain The Same

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This year I completed 20 years in the learning and development industry. As I reflect back, some things just remain the same, especially in elearning. Even today when I tell someone that I develop elearning, I get the “Oh that’s an upcoming industry”. Even after 20 years, elearning is still an upcoming industry!!! Elearning development continues to be riddled with the same questions over the years with no right answers. Many years ago, when I was learning Instructional Design (ID), one of the mentors said the full form of ID is actually “It Depends”. What is one hour of elearning?

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Leadership Impact on Workplace Learning

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In my previous post, I wrote about why workplace learning is largely Learning 1.0. wrote that organizations found it easier to focus on training rather than learning because training is measurable while we still struggle with measuring learning. There are also social pressures of not using Web 2.0 tools. The post received generated an interesting discussion. world. Notwithstanding the use of Web 2.0

Attract, Engage, and Develop Talent using Open Badges: An IBM case study

Companies have an incredible opportunity to use badges to help attract, engage, recognize and develop talent. There have been significant developments around digital credentials and particularly the fast rise of badges and micro-credentials. Learning Professionals need to be aware of what's happening and innovators should be taking a leading role. In this session, David will go through the well-known IBM Open Badge Program to help explain badge programs.

Cool Augmented Reality Apps

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Came across this video blog by Matt Gonzalez in which he talks about augmented reality apps. tried three of these apps and found two of them quite cool. Word Lens Translator app is a translation app that is really useful while traveling. You can just point to the words and viola, you get the translated version. Here''s a sample of what I tried. Layar is the third app I tried. Boring, in my view.

Problems with Facebook Views

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Just came across two very interesting videos that show how Facebook makes money twice over, once for getting likes and once for people to actually see your posts. Very much in line with what I have been observing. And it''s not just for Facebook Pages. I see posts only from a very limited set of "friends" on Facebook.

What is Social Media?

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Two keywords of social media are "Social" and "Media". Social media is about being social. It is about connecting with your communities: customers, employees, partners, investors, service providers. It is about conversations and collaboration between these communities. You are not social if you are not having a dialog. Remember, monologues were never considered social.

Questions I Want To Explore In 2012

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I am promising to myself to read more and blog more in 2012.Here are some of the questions I want to explore in 2012. What’schanged in the learning and development industry? will be completing 20years in the industry and yet I feel the more things change, the more theyremain the same. How are theCxOs and Business Heads really viewing talent development? While most CxOs saythat talent development is a key driver to the growth of their organizations,what are they really doing about it? What’s keepingthe training managers awake? What are theexpectations from Social Learning? What do they look for?

Best Practices for Launching an LMS

When launching a new platform to deliver customer and partner training, there are a few key items to keep in mind. The best and simplest way to stay organized during this process – and be able to measure success – is to follow the tried-and-true practices outlined in this eBook. Click to download.

I Am Not Learning Anything New!!!

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I am not learning anything new. I am still doing what I didyears ago. There is no “growth” for me. have heard this a few times lately. It seems there’s aquest for continuous learning. And there’s the quest for learning something “new”all the time. Unfortunately there’s no quest to hone and improve what we know.There’s a quest to spread ourselves thin without learning in depth aboutanything. If I have done something once, it seems I know everything there is toknow about it. And “growth” is only a rung in the corporate ladder, adesignation change. Huh!!! Are we reading new things?