E-Learning Provocateur

article thumbnail

The beauty of customer education

E-Learning Provocateur

Beauty is in the eye of the beholder, and I beheld much to admire in a recent podcast in which Hayley Curcio, Head of MECCAversity, shared the iconic retailer’s approach not only to training its workforce but also to educating its customers. The host Marnina Diprose set the scene aptly: As an expert “we assume that people will just get what we’re saying, without the context of us being in the industry or being educated for multiple years.” To which Hayley added: “It

Custom 100
article thumbnail

Training at scale

E-Learning Provocateur

“Those who say it can not be done should get out of the way of those who are doing it.” Who said that? Was it George Bernard Shaw? Elbert Hubbard? Or is it one of those mysterious “old Chinese proverbs”…? Regardless, in my experience it applies to the scaling of training across organisations, and I was honoured to discuss it with Michelle Ockers on her podcast.

Podcasts 144
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Think different

E-Learning Provocateur

It’s about that time again when I look back on my blogging year and choose a theme that connects the breadth of topics that I managed to cover. This time I’ve borrowed “Think different” from Apple’s advertising campaign at the turn of the millennium. While the adverbial in this phrase omits the “‑ly” suffix in the American fashion, I chose it because it encapsulates the spirit of blogging – which is to add something fresh, independent, and ab

article thumbnail

The definition of insanity

E-Learning Provocateur

Way back in the pre-pandemic era, I proposed a solution to fix our senseless compliance training – or to be more accurate, its management – yet it remains broken. The central premise of my argument was that it’s inefficient to repeat the same mandatory training when you change jobs within the same regulatory framework, so a centralised system to recognise your prior learning could save your new employer and the broader economy some serious coin.

article thumbnail

A slight misnomer

E-Learning Provocateur

I confess that whenever I see someone has cited their job title as “Learning Experience Designer” my first reaction is skepticism. As the joke goes, a data scientist is a statistician who lives in San Francisco. So too at times, it seems a learning experience designer is an instructional designer who lives in Sydney. Aggrandising one’s title is hardly new, so I’ve been pondering why this title bothers me so much.

article thumbnail

The point of preference

E-Learning Provocateur

I often miss webinars. That might be because it was delivered at 3:00am local time, or during a manic working day, or after hours when frankly I’m not in the mood. So I’m grateful when the event is recorded and I can play it back later. But, more often than not, I don’t do that either. There’s just something about a 1-hour recording that turns me off.

Summary 130
article thumbnail

Rubber bands and chewing gum

E-Learning Provocateur

Are you a hacker? I don’t mean the type of person who leaks the diplomatic cables of the United States government (but curiously, not of the Russian or Ecuadorian governments). Nor do I mean the heroes who disrupt the education of children. No – by “hacker” I mean the type of person who gets the job done, come hell or high water. Someone who refuses to accept barriers, but rather expects them; and if they can’t smash them, they climb over them, dig under them, or drill th