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Barriers to Knowledge Work

Learning and Working on the Web

If sense-making is a key part of knowledge work and is also essential for both innovation and creativity, does the average workplace help or hinder sense-making? noted before that seeking works best with a playful attitude, exploring new possibilities in diverse networks with many connections in order to enhance serendipity. BARRIERS TO SEEKING PLAYFULLY. project plans].

Facilitating Knowledge Work #wolweek

Clark Quinn

In the course of some work with a social business agency, was wondering how to represent the notion of facilitating continual innovation. This representation emerged from my cogitations, and while it’s not quite right, I thought I’d share it as part of Work Out Loud week. meta-learning strategy

What matters in knowledge work

Learning and Working on the Web

This Venn diagram by Oscar Berg says a lot about the nature of work and management today. What I see on the right are all the attributes of being a free agent and working in trusted networks like the Internet Time Alliance or Change Agents Worldwide. It reinforces the blunt stick of economic consequences as the prime motivator to do work. ConnectedEnterprise Work

Personal Learning Knowledge Work Environment

Tony Karrer

world that included a post by Bill Ives - Managing Personal Knowledge: Setting a Foundation for Transformation? adoption is getting folks to manage their personal knowledge and adopt practices like blogging for personal knowledge management (PKM) and personal learning. What this has come to make me realize is that for the vast majority of knowledge workers (including myself), there should be no separation between my Personal Learning Environment (PLE), my Personal Knowledge Management system, and my day-to-day set of tools that enhance my knowledge worker productivity.

10 Strategies for Integrating Learning and Work (part 3)

Gram Consulting

This post continues the Ten Strategies for Integrating Learning and Work series. Last post I discussed communities of practice and social media, two strategies focused on collaboration and networks where learning and knowledge are a natural byproduct.  Each uses problems and work tasks as the subject matter for learning, reflection and behaviour change. Understand the job. 2.

ADDIE is dead! Long live ADDIE!

Gram Consulting

Behavioural psychology and performance technology, its extension in the workplace have added greatly to our understanding how to improve human learning at work, but we have learned much since then, and technology has provided tools to both designers and learners that profoundly change the need for a process like ADDIE. This is an essential feature of productive knowledge work of all kinds.  


Search - Implications on Knowledge Work

Tony Karrer

This post was sparked by a couple of recent articles: Babson Knowledge: How Google Plans to Change the Scope of Googling (And Why Information and Knowledge Workers Should Care). Interestingly, I think the algorithms that Google relies on for searching the public web (based on incoming links) will not work nearly as well as older algorithms based on frequency, semantic interpretation and other techniques. While there is some defense of Corporate IT in that it is harder to get at information that is stored in a wide variety of systems, e.g., ERP, CRM, etc. then get with it.

Mapping Informal and Formal Learning Strategies to Real Work

Gram Consulting

During the Q&A at a recent conference session on Social Learning a retail industry attendee asked: “I have to train 300 store level associates in new product knowledge in the next three months.  Is social learning really what I want?” informal learning Knowledge work Learning Design performance support social media formal learningWhat would your answer be? advocate informal and social learning vehicles when appropriate and get as excited about their uses as you likely do, but it’s not a panacea for all our learning woes.  Please come on over…. learning 2.0


Gram Consulting

Bio-Optic Organized Knowledge. Are you ready for Bio-Optic Organized Knowledge (B.O.O.K) ?  Tags: Knowledge work Learning e learning e-learning 2.0 Apparently “thousands of content creators have committed to the platform and investors are reported flocking to the medium&#. learned about the new device through this B.O.O.K

Knowledge work revisited

Learning and Working on the Web

In knowledge work (2004) I commented on how Lilia Efimova described the main uses of blogs for knowledge work: personal knowledge repositories, learning journals, or networking instruments. Another point in Lilia’s paper is that knowledge work is “discretionary behavior&# , in that knowledge workers have to be motivated to do knowledge work. Many companies are tryng to find ways to motivate their knowledge workers. Yesterday, Jack Vinson asked, Is the term Knowledge Worker no longer useful?

Changes in Knowledge Work and Implications for Workplace Learning – The Keynote That Wasn't

Tony Karrer

The conference has a diverse attendee list and I was very much looking forward to my keynote presentation: Changes in Knowledge Work and Implications for Workplace Learning. I was supposed to be in Vancouver right now for the eLearn Conference. Unfortunately, some very sad news in my family as my wife's father, a man beloved by everyone who met him, passed away on Thursday. So, I won't be able to go and make my keynote presentation. I do want to thank the conference organizer, Gary Marks, for being incredibly understanding. So what do I do with the tweets? So, Monday, Oct.

The reality of knowledge work

The Learning Circuits

Why Bessie just needed some grass." Or even, 'why does the hardware store sell me these grass seeds that will need to be mowed once a week?' So I spent an hour doing knowledge work. I installed a wireless home network this weekend, and it was a lot harder than I thought it should have been (three XP computers and a TiVo with new Linksys wireless stuff). spent over an hour going online, Googling user groups, until I got what I needed to configure everything. The fussy, brittle, politically correct, theorist side of me was indignant at both activities. Big deal.

Social Learning in the Workplace 1

The E-Learning Curve

I believe that workplace learning is intimately bound within the organisational context: knowledge workers innovate solutions to real-world problems. Tags: e-learning knowledge work Social Constructivism social learning Vygotky workplace learning Social Learning in the Workplace 1 is a post from: E-Learning Curve Blog.

“Ba” for Management Development

Gram Consulting

“Ba&# is a Japanese concept meaning a shared space that serves as a foundation for the creation of individual and collective knowledge.  Nonaka and Takeuchi built on the concept in their influential book, The Knowledge Creating Company a few years back. The SECI cycle of Knowledge Creation. The knowledge-creating company. SECI and Ba (from Nonaka and Konno, 1998).

100 Ideas for Envisioning Powerful, Engaging, and Productive User Experiences in Knowledge Work


Working through Screens is an online book for product teams creating new or iteratively improved applications for thinking work. Working through Screens is also freely available in printable.pdf book and summarized.pdf “Idea Card” formats.". I'm documenting this link , will go through it in detail during the holidays! Written for use during early, formative conversations, it provides teams with a broad range of considerations for setting the overall direction and priorities for their onscreen tools. via Soulsoup

Let Learning Lead

Gram Consulting

Instead it extracts principles from the Toyota Production System of use in non-manufacturing and knowledge work settings. May uses the chapter to describe his variation on PDCA targeted at knowledge work and innovation:  I.D.E.A. Towards the end he asks “to what degree is experimentation (learning) built into your work processes?&#. His cycle is. nvestigate.

Simulation and Immersive Learning

Gram Consulting

But is it appropriate for knowledge workers? The UPS program is an example of mostly physical or psychomotor learning,  but the lessons hold true for knowledge work as well.  Tags: Instructional design Knowledge work Learning Design Performance Design e learning performance support immersive learning simulation Here is a video feature from ABC news on the program.

Web 2.0 Helping to Generate Measurable Business Value

Gram Consulting

technologies are being used for some internal purposes including managing knowledge and training.   Internal blogs and wikis are being used significantly for Managing Knowledge. technologies, they most often report greater ability to share ideas; improved access to knowledge experts; and reduced costs of communications, travel, and operations.  In an earlier post ( For Web 2.0

Making Informal Learning Assets Work

Gram Consulting

informal learning Knowledge work Learning Design social media Instructional design social learningIn looking for ways to leverage shiny new social media environments some organizations are finding ways to introduce a little formal learning through the informal learning back door. Some of our clients for example, are looking to load up their social learning environments with small bits of learning content related to business goals. The notion being that these informal learning assets will live or die on the strength of their connection to employee performance need.

The Big Question: Workplace Learning in 10 Years

Gram Consulting

The big questions remain– how to link to business strategy, how to measure impact and ROI, how to develop the right skills, how to create and use organizational knowledge. This would allow the unit to both develop knowledge and skills and shape the environment in which the skills are to be used…resulting in much greater performance results.  Merging work and learning.

Kindling for Ideas

Gram Consulting

Kindling is a suggestion system for the knowledge-based company. Any company involved in continuous improvement or process re-design work can use the tool to identify causes and fixes. Knowledge work Performance Design e-learning 2.0 I came across another interesting web 2.0 app recently. Kindling brings the concept inside the organization. Learning applications.

10 Strategies for Integrating Learning and Work (part 5)

Gram Consulting

This is the fifth and final post in the “10 Strategies for Integrating Learning and Work&# series.  10 STRATEGIES FOR INTEGRATING LEARNING AND WORK. 1. Most of us accept that we learn through experience,  whether that experience is structured into a training program or simply the “experience&# of working.   But what is it about experience that results in learning? 

Deliberate Practice, Learning and Expertise

Gram Consulting

Both point to the extensive work of K. Ericson has conducted years of rock solid research on the role of “deliberate practice&# in the acquisition of expert performance.  If you like to seek out source research as I do, then you’ll enjoy Ericsson’s (and others) impressive work that has been collected in the Cambridge Handbook of Expertise and Expert Performance.

10 Strategies for Integrating Learning and Work (part 4)

Gram Consulting

This is the fourth post in the 10 Strategies for Integrating Learning and Work series&#. Organizational Learning Practices (Strategy #8) offers opportunities to build learning into day to day work.  10 STRATEGIES FOR INTEGRATING LEARNING AND WORK. 1. There is room for much more work in the use of system modeling for training and learning purposes. Understand the job. 2.

Organizing for Performance Effectiveness

Gram Consulting

We felt that knowledge management groups don’t often have the critical mass to stand alone, and knowledge and learning are very similar concepts anyway. Knowledge Management. Multidisciplinary teams that are configured to mirror the complexity of the work rather than the business hierarchy. Learning and Development. Organizational Development. Human Resources.

New Skills for the Learning Pro? The Big Question…

Gram Consulting

world, where learning and performance solutions take on a wider variety of forms and where churn happens at a much more rapid pace, what new skills and knowledge are required for learning professionals?&# …or due to the implied technology knowledge of the “learning 2.0 Mohamed Amine Chatti identifies knowledge networking and double loop learning as critical. world.

Leadership Development in a Learning 2.0 World

Gram Consulting

Knowledge work Learning Design e-learning 2.0 Last week  I presented a session titled Leadership Development in a Learning 2.0 World at the CSTD 2010 National Symposium. Here is the description of the session from the conference program: Leadership Development in a Learning 2.0 World. Developing effective leaders and managers is an increasingly important task for the learning function. Leadership development has been slow to adopt eLearning strategies but recent developments in web 2.0 technologies, along with changing perspectives on workplace learning are changing that. world.

10 Strategies for Integrating Learning and Work (part 2)

Gram Consulting

In my last post I listed ten strategies for integrating learning with work. They are a combination of concepts and methods that build knowledge and bring learning into day to day activities and workflow. 10 STRATEGIES FOR INTEGRATING LEARNING AND WORK. 1. They are environments (usually supported by technology) for groups of people with a common mission or interest to communicate, share learn and build knowledge needed to more effectively solve problems and accomplish work.  Tags: Knowledge work Performance Design e-learning 2.0 What Can You Do?

For Web 2.0 What’s in the Workflow is What Gets Used

Gram Consulting

for learning (or working, or both) is turning out to be a hit and miss affair.  Tony Karrer in his e-learning technology blog recently wondered about social networking participation –&# it’s different when it’s a natural part of how we work&#.  Work , company analysts suggest some tactics that are instructive for encouraging participation in social media for e-learning or in communities of practice.  initiatives, they’re often considered separate from mainstream work. Tags: Knowledge work Learning Design e-learning 2.0 tools.

Learning in Action

Gram Consulting

The coach enables group members to reflect on how they listen, how they may have reframed the problem, how they give each other feedback, how they are planning and working, and what assumptions may be shaping their beliefs and actions. Collaborative technologies, e-workspaces or dedicated communities of practice would in fact enhance the process by capturing the emerging practices and making knowledge and reflective processes visible. Tags: Foundations Instructional design Knowledge work Learning Design e-learning 2.0 Action Learning is one such method.

Why PKM?

Learning and Working on the Web

Here is a short video introduction on why personal knowledge mastery ( PKM ) is becoming a required skill and mindset for professionals today. We continue to see that labour has diminishing value as routine work keeps getting automated. Your Work? All statistics in recent years show that knowledge work is increasing, while manufacturing work continues to decrease.

PKM 47

Activate your knowledge

Learning and Working on the Web

Most of all, PKM is a framework to actually do knowledge work. It is a framework that helps move from an awareness of knowledge to activation of its use in the context of getting work done. My earliest inspiration on the power of personal knowledge management came from Lilia Efimova and her research on blogging as knowledge work.

L&D Value

Clark Quinn

What I suggested as a response to her question was that individuals and communities would take over responsibility for learning, and work to create environments to support a richer variety of learning. The ability to execute optimally is being increasingly outsourced, as my colleague Harold Jarche aptly points out, and the only real value in the organization is going to come from the knowledge work, the important decisions, that will come from people. And P&D should be the ones who understand how people think, work, and learn, and support that. Together.

the bridge from education to experience

Learning and Working on the Web

Given the dominance of knowledge work in the modern workplace, the cognitive apprenticeship model may provide some insight. While cognitive apprenticeship was originally designed for teachers working with students in a formal setting, it can be used in the workplace as well. It is helping organizational knowledge grow. It includes six methods : Modeling. Coaching.