Facilitating Knowledge Work #wolweek
NOVEMBER 18, 2015
In the course of some work with a social business agency, was wondering how to represent the notion of facilitating continual innovation. This representation emerged from my cogitations, and while it’s not quite right, I thought I’d share it as part of Work Out Loud week. meta-learning strategy
Personal Learning Knowledge Work Environment
MAY 29, 2007
world that included a post by Bill Ives - Managing Personal Knowledge: Setting a Foundation for Transformation? adoption is getting folks to manage their personal knowledge and adopt practices like blogging for personal knowledge management (PKM) and personal learning. What this has come to make me realize is that for the vast majority of knowledge workers (including myself), there should be no separation between my Personal Learning Environment (PLE), my Personal Knowledge Management system, and my day-to-day set of tools that enhance my knowledge worker productivity.
PWLE Not PLE - Knowledge Work Not Separate from Learning
FEBRUARY 20, 2008
But, too much structure is not going to work. mentioned quite a while ago (in Personal Work and Learning Environments (PWLE) - More Discussion and Personal Work and Learning Environments ) that: Knowledge work is not separate from learning. Yes, there are times that Knowledge Workers will step away from day-to-day activities to go do developmental learning activities that may not be directly related to their day-to-day knowledge work. concepts and technologies (mashups, widgets, aggregation, OpenID, RSS, etc.) But that's the exception.
Knowledge Work Types
DECEMBER 2, 2008
Several people have asked for some clarification on my definition of Concept Work and Concept Workers. To help clarify this and to begin thinking through implications for Work Literacy Skills , I went back through a couple of different sources. Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. One was based on the complexity of the work. Work that requires greater interpretation/judgment vs. work that is relatively routine.
Social Learning in the Workplace 1
The E-Learning Curve
APRIL 19, 2010
I believe that workplace learning is intimately bound within the organisational context: knowledge workers innovate solutions to real-world problems. Tags: e-learning knowledge work Social Constructivism social learning Vygotky workplace learning Social Learning in the Workplace 1 is a post from: E-Learning Curve Blog.
What to Expect from Learning and Development in 2017
JANUARY 11, 2017
With the growing prioritization of competency-based learning, companies can expect more employees in the future to arrive at work with greater variances in their preparedness. Unfortunately, because knowledge work is difficult to measure and reward fairly, “gurus will continue to propose variations on an old theme.”. Human resources will look closer to home for new talent.
APRIL 5, 2016
What I suggested as a response to her question was that individuals and communities would take over responsibility for learning, and work to create environments to support a richer variety of learning. The ability to execute optimally is being increasingly outsourced, as my colleague Harold Jarche aptly points out, and the only real value in the organization is going to come from the knowledge work, the important decisions, that will come from people. And P&D should be the ones who understand how people think, work, and learn, and support that. Together.
The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession
Performance Learning Productivity
DECEMBER 20, 2013
Rethink what’s gone before and adapt to change, or keep on doing what’s always been done in the hope beyond hope that it will work. This is all very positive, and an apparent validation of the existing work L&D departments are carrying out. In other words the majority of line leaders would actively discourage their colleagues from working with the L&D department. n(d)s?t/
More Curious Learning
JANUARY 12, 2015
First we need to know our stuff, build our knowledge, work up a curiosity and not accept myths as truths – let’s take Learning Styles as an example; find research, find data, read the whitepapers, and draw your own conclusions. We should be just as curious about the business for which we work. . Original Post here. Curiosity is the gateway to learning. Why Not?
The Importance of Being Agile in a VUCA World
JANUARY 15, 2015
We are well aware that to survive and thrive in the VUCA world, we need to be agile in all respects – in learning, towards change, regarding work as well as life. However, during my tenure at ThoughtWorks , I learned and realized that “being agile” is a philosophy, a way of working and living, that is going to determine whether we survive and thrive or fade into oblivion in this VUCA world.
Study: Enhanced Employee Development Needed in 2013
DECEMBER 10, 2012
Employees must work differently to survive where frequent organizational change, knowledge work and increased collaboration are the norm. To thrive under these conditions, employees must be immune to the complexities of change, willing to collaborate with a broad range of individuals and be able to apply sound judgment in increasingly knowledge-based roles. • Reorient Managers to Guide and Empower Knowledge Workers : Focus managers on removing complications that arise in a less routine, more ambiguous work environment. Arlington, Va. — Dec.
M-learning: What's the big deal?
Clive on Learning
MAY 17, 2012
Another consideration is that more than half the working population do not sit at a desk looking at a computer for most of the day. As Clark says in the summary of the eLearning Guild report: "Mobile learning isn’t about courses, but about using personal digital devices to assist us in performing knowledge work wherever and whenever.” Just released is the eLearning Guild’s new report, Mobile Learning: The Time Is Now , put together by Clark Quinn, who really knows his stuff on this topic. If Clark says the time is now, it probably is. Their jobs are inherently mobile.
Social Media Learning: how to integrate intellectual, working and human capital…
MARCH 10, 2016
Organizations globally, irrespective of size, are concentrating on how to connect intellectual (knowledge), working (money), and human (talent) capital effectively so that efficiency drives growth and brings in economic gains to the stakeholders. “Breakneck speed” is a term that can best describe the explosion of data and information in the current digitally-disruptive era. link].
Wearables in manufacturing training situations
Spark Your Interest
FEBRUARY 19, 2015
In the next few posts, I’ll look at how wearables could play a role in different types of training situations, beginning with manufacturing organizations. I’m curious about this segment, as the majority of applications that are shown for wearables are typically busy professionals who need a watch because they can’t even take the time to look at their phone, but here’s a lot of different types of work out there, and yet the emphasis is often on the knowledge worker. There are things about manufacturing work that sets it apart from knowledge work.
NOVEMBER 10, 2008
But then he describes how we've really moved on past that to a new age where the dominant value for most organizations are created by high-end knowledge workers working on concepts. But, I actually think we should be focused on the emphasis on the type of knowledge work and the type of workers. Concept Work and Concept Worker I've often been a little bothered by the fact that we categorize the a person working in a call center handling customer service requests in the same category as an engineer working in R&D - they are both called knowledge workers.
Formal Learning All the Way.Baby
JULY 8, 2010
The processes have been formalized, in knowledge work, many of the processes are formalized. We like to think knowledge workers spend all day "problem-solving" but in reality they spend all day finding out what procedure should be followed in what situation. Tags: simulations Learning at Work Education There has been a lot of talk about formal vs. informal learning in the educational blogosphere and when it comes right down to it, formal learning is the most effective. Here's why. The training is all formalized. Or discussed it in a chat room?
Dilbert Warns Me About Work Literacy
NOVEMBER 16, 2009
Should the following Dilbert worry me about Work Literacy? Much of the idea of Work Literacy is to help people who need to keep up with how technology impacts knowledge work. Subscribe to the Best of eLearning Learning for updates from this blog and other eLearning blogs
Deeper eLearning Design: Part 6 – Putting It All Together
OCTOBER 8, 2015
The goal of this series is to build upon good implementations of instructional design, and go deeper into the nuances of what makes learning really work. This is then fleshed out with a combination of conversations with a SME and/or a suite of documents and presentations that constitute subject matter knowledge. What this means in practice is we work in teams, developing core elements in conjunction with stakeholders, in tight cycles, testing and elaborating. When people work together the output is better (particularly if you have the right culture and process).
Taking Stock and Making Choices: Working from home and other such stuff
AUGUST 28, 2012
Mostly, business as usual at work and crisis situations at home took my time and attention. Because I love what I do (and I am hugely fortunate in that sense), it’s very easy to let my work consume me and my time. Much has been written about priorities and work life balance — especially for women. To strike a work-life balance, work from home as much as possible (most of the time). This taught me a few things about work, technology and myself. Work —complex knowledge work requires solitude as well as collaboration. You name it.
How Elearning can Solve Restaurant Training Challenges
MAY 4, 2016
proper training program ensures that all employees have knowledge required to perform and excel in their roles. With guests constantly coming in and out, it seems like work is non-stop and opportunities to teach are non existent. With an overwhelming amount of new information to study it can be difficult to know where to start and how to retain all the new knowledge.
50 suggestions for implementing 70-20-10
APRIL 6, 2013
Sharing 50 suggestions on putting 70-20-10 to work has consumed five posts spread over two months. Knowledge work has evolved into keeping up and taking advantage of connections. Replacing today’s haphazard approaches with systematic, enlightened management accelerates the development of future workers and gets the entireorganization working smarter. Learning is social.
Learned vs. Learners
DECEMBER 25, 2010
It is now common knowledge that an organization’s ability to innovate is its competitive edge in today’s economy. According to Wikipedia (2007) “…an expert, more generally, is a person with extensive knowledge or ability in a particular area of study.” ~ Building Expertise , Ruth Clark Today, we need experts and in more diverse areas than we even know. This worked wonderfully (when the world was stable and work was routine) till it didn’t anymore. More importantly, are those the kind of work that will provide us with the indispensable competitive edge? My Aha!
Learning with e's
JUNE 20, 2013
Such approaches to pedagogy were rooted in the behaviourist model of psychology that privileged expert knowledge and formalised its transmission to novices. However, society moved on, the world of work changed, and the industrialised processes were replaced by knowledge working. I have been blogging, writing and talking about our digital learning futures for some time.
Observations of a Critical Theory newbie
FEBRUARY 1, 2011
It’s human nature to accept knowledge that’s universally propagated. In his thought-provoking paper Critical Theory: Ideology Critique and the Myths of E-Learning , Dr Norm Friesen maintains: “The central argument of critical theory is that all knowledge, even the most scientific or ‘commonsensical,’ is historical and broadly political in nature.
Spatial Serendipity - The Key to A Social Workplace
The Learning Generalist
AUGUST 5, 2011
My team at work is starting to get bigger. Dinesh heads our knowledge strategy and enterprise 2.0 It may seem like a good idea for each person to have their cubicle and work by themselves. In fact the commute in Bangalore is so bad that I sometimes feel like working in my silo at home. How visible is your work? I've somehow broken into Blogger and can now post.
Seven Things I Learned This Year
DECEMBER 14, 2010
What I wrote more about in 2010 than past years: Text-to-Speech (8) OCW (3) SharePoint (8) eLearning Strategy (16) eLearning Tools (34) Corporate eLearning (18) Knowledge Worker (8) Authoring Tools (8) Voice (15) Knowledge Work (4) Captivate (11) Adobe Captivate (6) Enterprise 2.0 (6) iPad (5) SkillSoft (2) Social Learning (15) Virtual Classroom (5) ASTD (8) eLearningGuild (2) And here were my top posts based on social signals. So here are a few of the things that are a bit different for me. 1. Instead, Joel would write it up. I’d ask questions and edit it.
LinkedIn Guide for Knowledge Workers
JULY 6, 2009
I do a lot of presentations where one of the topics is how to use LinkedIn more effectively as part of your knowledge work. And I consider knowing how to effectively use LinkedIn to be a core Work Literacy. In most cases, I will ask for a show of hands: How many of you have a LinkedIn Account? Generally 50-70%. How many of you actively use LinkedIn? Generally down to 10%. How many of you get really high value from LinkedIn? - Now down to 2-5% I am continually surprised by this result ( Getting Value from LinkedIn ). Browse eLearning Content
Adaptive Thinking, Deliberate Practice, and Complexity
JANUARY 3, 2011
Work vs play : Characteristically, deliberate practice feels more like work and is more effortful than casual performance. Now the question remains, how will this help knowledge workers deal with complex and chaotic challenges that are unprecedented? In today’s workplace where Knowledge Work is characterized by: Complexity Ambiguity Novelty Diversity (of opinions, people, issues, domains, technology, etc.) Adaptive Thinking is a behavior. Source: Think Like a Commander.PDF) I discussed the need for Adaptive Thinking in this earlier post as well.
Q&A With Student from King's College
MARCH 22, 2010
The same sort of thing happened when factories were automated and when knowledge work became automated. From time to time, I get questions from students who have an assignment to speak to someone in the field. think those kinds of assignments are wonderful because they link pre-professionals and people learning about the field with people who have been in the field for a while. Those types of introductions and relationships keep the "old timers" fresh and introduce new ideas and ways of looking at things to the people asking the questions. The program was very elementary.
50 suggestions for implementing 70-20-10
FEBRUARY 12, 2013
Replacing today’s haphazard approaches with systematic, enlightened management accelerates the development of future workers and gets the entire organization working smarter. Convergence of work and learning. Work and learning have merged. Knowledge work has evolved into keeping up and taking advantage of connections. 50 suggestions for implementing 70-20-10.
Slow Learning – #change11
DECEMBER 3, 2011
Our formal learning approaches too often don’t follow how our brains really work. We have magic now; we can summon up powerful programs to do our bidding, gaze through webcams across distances, and bring anyone and anything to pretty much anywhere. Even the simple and well-documented matter of spaced learning is largely violated in most of the learning interventions we propagate. In short, all of this is in conflict with how the human brain works! The notion is a sort-of personal GPS for your knowledge work. Work Learning Research. And feel free to share!
Social Learning doesn’t mean what you think it does: PART TWO
SEPTEMBER 13, 2011
Some workers and some problems may well require formal training interventions; others might be supported through more informal approaches, and others might be helped by changes in work processes (so carrying out workflow audits mentioned earlier, will be required). Tom Gram’s diagram (reproduced to the left) shows that “ most work requires a combination of knowledge work and routine work.
What’s the future for traditional training departments?
SEPTEMBER 6, 2011
The debate is engaging people in an important discussion about topics that are vital to anyone working in L&D, with participants on both sides making some excellent points. Donna Hamilton points out, “We know that very little of what is taught in the class room ever makes its way into working life. She also says that the role of the new learning department should be to support this on the job skill development with “the right coaching, expert teaching and challenging work based activities.”. Jones (Thomas Reuters) via @eLearningdebate. by @rgogos.
The 70:20:10 Model – Today, Tomorrow & Beyond
FEBRUARY 16, 2014
He also knows ‘what works’ in the world of strategic talent. Charles: I see these shifts in learning as being driven not only by re-thinking the process of learning and development and by emerging technologies, but also by fundamental changes in the world of work. Factors such as changing organisational structures and evolving work practices are important drivers. Jobs are changing where there is a clear move from role-based work to task-based work, less transactional work and more work that requires decision-making and dealing with ambiguity.