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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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Smarter ways to improve the quality of Employee-generated Learning

Challenge to Learn

As we are working closely with our customers, we gained new insights about how to manage and improve the quality of the content in a smarter way. When companies start with Employee-generated Learning there is always a concern about the quality of the content. It is all about responsibility. Wikipedia effect.

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What Amazon’s Fire Phone Fail Can Teach Us About Learner Research

Maestro

Illustration: Hank Ewbank; Photograph: Frmorrison at English Wikipedia. Its hefty price tag put off many Amazon customers, its 3D features were flashy but largely useless, and its Fire OS operating system was incompatible with some of the most popular apps out there, like Google Maps. You know what they say about assumptions….

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eLearning Glossary: Definitions for the Most Commonly Used Terms

Association eLearning

Digitec, Instructional Designer, Jennifer Ritter wrote a blog about this recently explaining, “I now realize that I was raised with game-based learning. If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.”

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Applications of online training: customer service

eFront

Customer service training is in fact the blueprint for a company’s entire support process. A solid training program ensures that a team operates to consistently deliver good service to customers, with or without a game plan. Employee efficiency is thereby increased and they are better equipped to deal effectively with customers.

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Collaborative Learning Lessons from Wikipedia (and Small Insects.

Dashe & Thomson

A remarkable example of this phenomenon can be found in Wikipedia, a completely user-driven Collaborative Knowledge Support System (my own term) that has become not only the most all-encompassing compendium of knowledge in world history, but increasingly the resource of choice for information on current events.

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Online Video: the Perfect Social Learning Tool? | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Video: the Perfect Social Learning Tool? More about me here. Do you have suggestions about how one can avoid pitfalls to make learning transfer strong? less big companies, for more than 20 years.