FAQ: How Do You Manage the Graphics in Your E-Learning Course?
APRIL 24, 2012
The problem is that I have to dig through the previous course assets to find the image. I’ve been on the road a lot lately doing elearning workshops and Articulate jam sessions. After the sessions I usually get some really good questions that are probably common to many of us. Today, we’ll look at how to manage the images used in elearning courses. Do what works best for you and your team.
What specifically is e-learning good for?
Clive on Learning
JULY 13, 2012
Tutorials which develop problem-solving and decision-making skills, using case studies, scenarios and other forms of interactivity. Games and simulations As a form of guided discovery learning, allowing learners to gain insights into problem-solving and decision-making principles, e.g. project management, business strategy, marketing. As tools for problem-solving and reflection. assessments To check knowledge, understanding and, to a more limited extent, problem-solving and decision-making skills, against specific objectives.
Will e-learning put me out of a job?
Clive on Learning
JUNE 13, 2012
That's a problem if you have a team of classroom trainers who only really want to be classroom trainers. After last week's ' Why is e-learning so unpopular? ', I turn today to another question I am frequently asked by l&d people: 'Will e-learning put me out of a job?' In fact, when I think about it, the question is only rarely asked, but is frequently considered. And you can understand why. In most occupations in which technology has had an important influence - and that means most of them - it has proved a highly disruptive influence. In some ways this has already occurred.
6 benefits of social & collaborative learning
OCTOBER 20, 2015
Ask questions and receive answers at the point of need: we know we have a problem to solve as in occurs in real time, and ideally we need an answer to solve it at that moment. Asking questions and testing solutions on actual problems in real time is the best way to learn a procedure. #3. Learning is an experience, everything else is just information” Albert Einstein. Coach.
From Courses to Campaigns : using the 70:20:10 approach
Performance Learning Productivity
JANUARY 3, 2016
Thirdly, learning is invariably more impactful when we solve real problems and find real solutions ourselves. Business education has understood this fact for years, but rather than designing ways that allow experienced business school professors to support and mentor managers to solve their own real problems in their own context, most use a proxy called the case method.
#TK11 Keynote: Google’s Karen Wickre and Ann Farmer
FEBRUARY 3, 2011
Example – organize FAQs for the performance management guide Problem: sorting through long lists of FAQs. Solution: tag each FAQ – link to job roles. These are my live blogged notes from Thursday’s keynote at ASTD TK11 with Karen Wickre (Global Communications Team) and Ann Farmer from Google. Social Media @ Google Part 1: How Google manages external communicates to make news and info about google findable to the outside world Part 2: Internal communication and discovery Part 1: How Google communicates publicly: Don’t do traditional press releases 150+blogs!,
E-learners Perspective: What Type of Technology-aided Learning Do They Prefer?
JANUARY 5, 2016
Learning developers are careful to include introductions or background whenever necessary to make sure that the learners are supported within the course. • In addition, many self-paced e-courses also have other built in resources like Glossary of Words, FAQs and Help menu to guide learners within the course. Even if it’s possible, it’s a time consuming proposition. Learning
2016 eLearning Hype Curve Predictions
DECEMBER 23, 2015
Part of the problem is that supporting MOC use cases currently requires customization of your learning platforms: there is no out-of-the-box solution for all parts of MOC. Quick hits: Self-service software support: Every mature software product needs a knowledge base, FAQs, and a user community. Here’s the short version. Below the fold, find the long version. eventually.
If the User Experience Annoys, Fix It.
AUGUST 27, 2015
If the course expects the learner to do something, but the learner doesn’t know that, there’s a problem. Or you may want to add a “Help” or “FAQ” screen to the course itself. I had a bad user experience (UX) at a dollar store a while back. I’m not talking about customer service, but actual UX design. swiped my card into the card reader to pay. It was on the other end of the keypad.
Avatars in eLearning: Best Practices
Vikas Joshi on Interactive Learning
APRIL 15, 2011
Last but not the least, avatar should be used for a specific purpose, such as online guide, answering FAQ, explaining a process, guiding learners during branching scenarios, etc. Do you agree with the adoption problems we have cited? Avatars are interactive animated pedagogical agents. life-like ‘human’ interface makes the learning experience more ‘real’. Those are the pros and cons.
Using Blended Learning to Address the Five Moments of Need
FEBRUARY 20, 2015
When things go wrong (Problem Solving). Here, the focus should be on bite-sized resources such as ‘How to’ videos and modules, FAQs, product summaries, etc. When things go wrong (Problem Solving). Problems that employees encounter could be routine or unexpected. The Five Moments of Need. Learning More (More). Applying what you’ve learned (Apply). Like our post ?
Better Support with Snagit: 4 Tips to Make Your Help Desk More Helpful
JANUARY 26, 2016
Solve customers’ issues before they even contact you by adding screenshots to your FAQs and getting started overviews. Describing computer issues in words can be cumbersome and confusing; a simple screenshot with an arrow pointing out the important information can be invaluable to a customer looking for a fast solution to their problem. No problem. That’s huge!
Using social media for onboarding
Learning and Working on the Web
APRIL 19, 2012
As new hires come across work “exceptions”, they will need to leverage a community of peers to deal with these types of problems for which training does not prepare them. Mark used a wiki to capture 85 questions (and answers) in an FAQ for new-hire dentists. Any initial mistakes were corrected and now these FAQ are on a Yammer page for easy access. Tweet.
How Do Top Applicant Tracking Software (ATS) Providers Boost User Adoption Rates?
WalkMe Training Station
JANUARY 28, 2016
Promoting self-service also saves you money — a customer solving his/her own problem is cheaper than the cost of an employee dealing with the issue. Walk-throughs were built around these FAQs, which, when launched, show users step-by-step how to complete these processes. As an ATS provider, you know that the competition is pretty stiff out there. Eliminate User Confusion.
Impact of informal learning: output learning #LCBQ
Challenge to Learn
MARCH 3, 2011
You encounter a problem in the workspace , then you set your learning objectives (that lead to tackling the negative effect of the problem), determine the requirements that set the boundaries for that solution and then the worker/learner is free to solve his problem anyway he wants, as long as he stays within the boundaries set by the requirements. How do you measure it?
OSHA Regulations and You
OCTOBER 1, 2015
General FAQ: https://www.osha.gov/OSHA_FAQs.html. Having and using these resources that are available to you for immediate use will quell any questions and problems you might have regarding general and specific OSHA questions. If you are an employer, own a company, or occupy a high position within the labor-force, chances are that you have dealt with OSHA. Probably not. Safety Posts
Eight Tips for LMS Implementation
FEBRUARY 17, 2010
Form focus groups : Conduct focus groups with key stakeholders, key users & departments when selecting and implementing an LMS, so that the most critical needs, problems and objectives are understood and addressed. Make sure that the help desk is prepared with the necessary documentation, FAQs and other information that might be needed by the users. It’s a win-win for all.
Top 5 PowerPoint Design Tips for Trainers
MAY 28, 2012
How to Solve PowerPoint’s 3 Biggest Problems with Presentations. So we put together our own go-to FAQ section. 3. It’s indispensable, it’s maddening. It’s revolutionary, it’s boring. It’s every training designer’s best friend and worst enemy — PowerPoint. But, as is the case with any such tool, its value lies in how its used.
Authoring Tool Market – What I am seeing
MARCH 20, 2013
The problem has been (in the past) that the rapid content authoring tools have avoided adding it as a component. The problem though is it is extremely basic. And I’m sorry a FAQ or glossary interaction is not what I had in mind. Another vendor includes a FAQ under gamification – why not give everyone a free rock with that? A few vendors include game templates – Yipee! The magic 8 ball is a fun item to use. Sure, you have the same probability of forecasting by tossing a penny in the air, but for some folks the magic 8 ball is a soothsayer. Wake UP!
Smarter Uses for Social Media
JUNE 6, 2013
Try posting FAQs to social media channels in advance of the event. Now that’s providing solutions before the problem. 2. Did you know someone joins LinkedIn every second? One of those social media users is bound to be in your industry so it’s time to get smarter about how we use social media to connect to followers, members, prospects, thought leaders, and board members. Bonus Tip!
The Effective Blended Learning Strategy
APRIL 8, 2015
For instance, you can ask the group to log on to a chat room, where they will discuss a particular problem or question that you pose, or they can share their opinions and thoughts via a social media platform. For a more efficient learner support system, develop a list of FAQs on the course’s website. Blended learning is often mixed with Instructor Led learning programs.
Over 150 Free Fonts to Use in Your E-Learning Courses
APRIL 12, 2011
The only problem with that is you have to download them one by one. Google’s FAQ. Many of us are on a limited budget. So when there’s an opportunity to get something for free I’m all for taking advantage of it. So today, we’ll look at how to get 174 free fonts from Google. Quick Overview. In the past when you wanted to display text on a web page you had some limitations.
What no ‘elearning’?
AUGUST 9, 2013
Used Jive to create an activity that mirrored a real life customer interaction which created strong intrinsic motivators to utilise the provided performance support tool to resolve the ‘situation’ Used Adobe XI Pro to create a range of FAQs documents and checklists. Did I win a lot of fans along the way as a result of sitting down with them and talking through their problem, my proposal and their fears? This tweet from David Hopkins. ‘Click next’ eLearning resources … haven’t we got beyond that yet? David Hopkins (@hopkinsdavid) August 7, 2013.
The Smart Worker : relies on a trusted network of friends and colleagues
AUGUST 4, 2011
In recent postings I focused on how L&D can support the content needs of the Smart Worker, but in fact it is clear, that most people first try and solve their problems by calling upon the people they know to help them, so this is the topic of this posting. to solve problems and brainstorm together. The Smart Worker : needs immediate access to solutions to performance problems.
How To Build a Serious Game: Part 1
JANUARY 5, 2015
This is where serious instructions become a game: decision making and problem solving. Alternately, provide a drop-down menu of FAQs. “ A game is a series of interesting choices.”- ”- Sid Meier (legendary game designer) How can a serious game be developed using instruction design and game design principles? Time Pressure is a dynamic. Sensation: as sense-pleasure. 2.
Through the Workscape Looking Glass
MAY 26, 2015
The problem is that the learning processes are haphazard, often a paving of the cow paths. Nurturing the Workscape requires competencies such as business problem analysis, collaboration experts, community managers, and moxie. Job aids, bookmarks, FAQs, aggregation, curation. Your Workscape is everything in your organization except the training department. Time is speeding up.
5 Knowledge Management Tools to Consider
WalkMe Training Station
JUNE 25, 2015
Fuze Suite as one of the best knowledge management software includes features such as advanced search, discussion board, categorization/ cataloging, data management, collaboration, document management, content management, self-learning, guided problem solving, self-service portal, process management, FAQ and full text search. 2. Its features include process management, collaboration, , advanced search, self-learning, self-service portal, full text search, FAQ, discussion board and cataloging just to mention a few. 5. The Most important Knowledge Management Tools. 1.
Working Smarter in Social Business
MARCH 2, 2012
You have to be learning continuously to deal with the onslaught of unfamiliar, complex problems. Social L&D optimizes learning by making it easy for workers, novices and old hands alike, to find the information they need from FAQs and knowledge bases or from coaches, experts and peers. If you’re not plugged in and running fast at work, you’re falling behind. water.
Giving Thanks for Built-in Templates
NOVEMBER 21, 2014
Faster time to market : Sometimes the course creation work you do needs to be accomplished “at the speed of light” to address an immediate problem in the organization, or to latch on to a market opportunity. Problem solved. Check out our authoring program FAQ page for more information about becoming an author and providing courses to your internal team, selling courses yourself, or selling courses through 360training.com and our network of resellers. Our international course production team typically creates thousands of hours of training per year.
Bob Mosher: Performance Support and Learning at the Moment of Need #ls2010
MARCH 23, 2010
within the context of the problem, it’s no longer about the training binder (it’s more about the yellow sticky note!) FAQs Help Desk SIMS Pod casts coaching ereference webinars recorded webinars instant messaging. The problem is: this list terrifies the person who just wants to know how to change the margins in the document. My live blogged notes from eLearning Foundations Intensive with Bob Mosher. Here’s a picture! J.I.T. = “just in time” – the acronym was born in 1992. What does this mean to the learner? We equated availability with relevance. Anytime, anywhere”.
Do you want fries with that?
Learning and Working on the Web
MAY 11, 2012
Too many training departments have become mere “order takers,” responding to requests for training by harried but ill-informed managers who believe that training is the solution to every kind of performance problem. Here are some of the observations and insights that were shared via Twitter this past week. Now there may be good reasons for this. label. Guinevere] Eden said. Princeton?
Informal Learning – the other 80%
APRIL 16, 2013
“The best learning happens in real life with real problems and real people and not in classrooms.” He and his associates have found that focusing on problem solving stifles innovation by keeping an organization from going beyond the solution to the problem. The learner goes online when stuck for an answer; that solves his or her individual problem. It’s real.
eFront vs TalentLMS
NOVEMBER 1, 2012
One problem with SaaS solutions is that the products are to a large extent standardized so it is rarely possible to make heavy customizations to the interface or functionality. This is not endemic only to eFront; this is a problem faced with almost all software products at some stage during their lifespan. Read the Yes list and the system’s FAQs. This is part 2 of our series on TalentLMS. To read part 1, please click here [link]. So, now we have two LMSs – eFront and TalentLMS. Different focus. TalentLMS has no match if you want a quick learning solution. Maturity.
12+1 TalentLMS customizations that will improve your users’ eLearning experience
MARCH 9, 2016
You can take advantage of this feature to advertise specific courses, provide quick access to the most common functionality, link to FAQ pages or other parts of your website, etc. No problem. Branding is undoubtedly one of the most important marketing tools a company can possess and keeping things consistent is one of the keys to its successful use. CSS to the rescue. Conclusion.
The Three Dubya's - Wimba, Webex and WiZiQ
SEPTEMBER 24, 2009
Wiziq - unfortunately our students had major problems logging into this service. Most problems seemed to occur when clicking a class invitation link, users also often seemed to go around in circles trying to log back in after changing passwords. Wimba also gave our students lots of logging on problems. Can be integrated to Blackboard VLE, but was not for this trial.
The Lonely eLearner: Creating Social Learning Anchors | Social.
MARCH 8, 2011
Then you have a problem with approval codes, another help desk call. So how can we, as instructional designers and eLearning developers, avoid the problems created by eLearning-in-a-vacuum? Use the LMS or company intranet to set up a site with ask the expert discussion boards, opportunities for live chats, FAQs, and other online help resources. Fast forward about 5-6 weeks.
The Effective Blended Learning Strategy
APRIL 8, 2015
For instance, you can ask the group to log on to a chat room, where they will discuss a particular problem or question that you pose, or they can share their opinions and thoughts via a social media platform. For a more efficient learner support system, develop a list of FAQs on the course’s website. Blended learning is often mixed with Instructor Led learning programs. Let’s roll our sleeves and scrutinize this phenomenon. What is the difference? Are there any similarities? What’s the perfect blend? What do you blend anyway? Take a deep breath.
How to Replace Top-Down Training with Collaborative Learning (3)
AUGUST 31, 2012
diverse learning library, made up of videos, FAQs and links to relevant information. Networks are not only the environment of learning; they’re also the place where problems are solved, discoveries are made, and new knowledge is created. Third post in a series. In case you missed it, here are the first and second. INFRASTRUCTURE. Technological infrastructure for social learning.
A practical guide to creating reference information: part 2
OCTOBER 27, 2011
Problem-solving and decision making. Sometimes it is not just information that a user needs, but help in troubleshooting a problem or making a decision. One of the most common ways of addressing the former is with an FAQ, a list of frequently-asked questions, but for more complex problems, such as a network fault, an interactive troubleshooting tool is likely to be much more useful.
LearnNow Morning Session July 25 2012 #ASTDLN
JULY 25, 2012
SOLVE – complex problems, when we get into trouble how do we get out of it? During means you’re in the problem. Where a tool emerges to help you solve the problem. During Apply – provide sidekicks (job aids, context sensitive help, FAQ’s, coach/mentor, help desk, twitter). These are my notes from the morning session of ASTD LearnNow Conference, happening July 25 & 26 on the lovely shores of the Charles River in Cambridge, MA. I’m co-facilitating this event with Bob Mosher (Ontuitive), Conrad Gottfredson (Ontuitive) and Chad Udell (Float Learning). Who owns this?
Managers: How To Know When You Need to Add Training
JANUARY 27, 2011
Training may be one component of a successful recovery strategy, but by itself, it’s not likely to fix the underlying problems that brought about the current state of dysfunction. 2. It’s amazing what a simple FAQ job aid can do to help employees provide better customer service. training audience of highly inexperienced employees. Recognize what training CAN’T do.
User Friendly or Hype?
MARCH 12, 2011
Some of the biggest problems. FAQs or Knowledge Bases often lack information or confusing. While there are plenty of products out there, that fail to meet the “test , I will identify three that just in the past year have multiple problems, including user interface issues. We are user friendly. Very easy to use. Simple, easy to use. Our customers find our system user friendly and easy to use. We never hear complaints. We have the highest repeat customers in the industry. We are user oriented. Poor or non-existent user intuitiveness/interfaces. Common complaints.
How to Train Your Customers
NOVEMBER 3, 2012
“If the customer expects one thing and you deliver another, there’s going to be a problem. ” For example, some consumer companies, such as appliance makers, simply place a mix of user manuals or FAQs on their websites. Paul Schneider, who leads business development at dominKnow, a software maker, said relying on user manuals and FAQs alone is a missed opportunity. Offering external customers development options is an inexpensive way to boost company loyalty, reduce dependence on help desks and generate revenue. Take Apple, for example. in 2009].”
E-Enabled Performance Support with Ruth Haddon #ICELW Concurrent Session Notes
JUNE 12, 2014
Problem is we don''t do that in the L&D world. Gloria Geary on electronic performance support: Integrate (we need it to be there at our time of need - use the tech to embed it and it''s there), Filter (not too much; don''t overwhelm with too much support - need specific answers to specific problems), Represent (needs to be explicit, and people need to be able to understand it. I don''t need to know the history of knitting to figure out how to pick up a lost stitch.) Forgive any typos or incoherencies. We learn by doing. We don''t need a formal learning course. We love to talk.
How to Transform Old Training Content into New Performance Support Tools
JANUARY 19, 2011
In a society where “ there’s an app for that is synonymous with quick problem-solving, who wants to read a book or take a class to learn something new when a simple keyword search or a dedicated application will do? Take that dusty reference manual covering the A to Zs of using the cash register and turn it into an online FAQ accessible from the back-office.