Jay Cross

JUNE 13, 2012

Develop and sell your implementation plan. Become a Performance Ninja. identify opportunities to improve performance by a minimum of $100,000. Everyone receives: copy of Informal Learning, Rediscovering the Natural Pathways that Inspire Learning and Performance. Benchmark your organization against peers.

Informal Learning 66

Informal Learning Informal Communities of Practice Learning 66

Jay Cross

AUGUST 29, 2014

My involvement was to develop John’s first business degree program during those indeed hostile times. Our performance objectives were rather thin. Our performance objectives were rather thin. While still in the midst of development, I hired and managed the sales force to sell it. Commission only.

Project 56

Project Sales Innovation Education 56

Jay Cross

FEBRUARY 13, 2013

A master craftsman makes sure the people she’s developing work and learn from a wide group of people. Charles Jennings reports that performance inevitably improves when managers ask their team members these three simple reflective questions: What are your reflections on what you’ve been doing since we last met.

Social Networks 56

Social Networks Blended Learning Forum Performance Support 56

Jay Cross

JANUARY 6, 2015

Develop in their careers, see and be seen. Pick up an award for performance for your company or product. My gut tells me people attend conferences for Learning, Networking, Career Development, and Socializing. The unifying theme is learning , the participant learning how to improve performance and fulfillment on the job.

Conference 36

Conference vendor Network Reputation 36

Jay Cross

APRIL 11, 2013

Maybe performance support instead? performance. development team. with all teams active in developing, commissioning, or implementing. Develop a mix of. Use easy-to-use development tools to create. Develop infrastructure. Use eLearning to provide on-demand learning. for call-center operatives.

Compliance Training 41

Compliance Training Virtual Classroom Low Cost Blended Learning 41

Jay Cross

APRIL 30, 2011

My work helping clients work smarter generally involves informal learning, collaboration, knowledge-sharing, organization development, and nurturing learning ecosystems. An article by Jonah Lehrer in today’s Wall Street Journal describes the impact of the color of workplace walls on performance.

Toys 65

Toys Journal Theory Enterprise 65

Jay Cross

MARCH 13, 2011

Often there’s an opportunity to inject knowledge into the job (performance support) instead of people’s heads (learning) or a mix to the two. And it’s crazy to put responsibility for learning and for performance support in different silos because then no one makes the trade-off.). Eichinger, and Michael M.

Performance Support 72

Performance Support Expertise Internet Behavior 72

Jay Cross

JUNE 21, 2012

Savvy developers are writing software for mobile first instead of as an afterthought from the PC version. eLearning Guild has announced a Performance Support Symposium that will take place this fall in Boston. The trade-off is whether you put the knowledge into the job (support) or into the performer’s head (learning).

Diversity Training 67

Diversity Training Performance Support eLearning Guild Write Blog 67

Jay Cross

NOVEMBER 20, 2013

Employee surveys and performance reviews pinpointed eight key behaviors of the company’s most effective managers. Helps with career development. Questioning the value of management, the Googlers founded Project Oxygen to investigate the characteristics of successful and less successful managers. A good manager: 1. Is a good coach.

Skills 43

Skills Google Behavior Score 43

Jay Cross

APRIL 9, 2013

My interest in all this is how it improves learning and human performance. Transparent human development. Learning performance management. Individual performance indicators. Tailored management development. Imagine the potential of: Workflow learning. Grid learning. Accountable training. Training value analysis.

Business 40

Business Metrics Simulations Firewalls 40

Jay Cross

NOVEMBER 24, 2010

Emphasizing learning and development in the business sector is precisely the reason that Charles Jennings, Laura Overton, and I have been working with the Online Educa staff to develop a comprehensive roster of business-oriented sessions. BUS26: Improving Performance in the Health Sector. They’re not up with the news.

Business 50

Business Forum Corporate eLearning News 50

Jay Cross

JULY 31, 2011

Exemplary leaders build and coach teams, feel personally empowered, leverage the power of people, and continuously improve performance. Should we develop a course to improve the performance of managers of business development in retail banks? My boss had called me into his office to talk over a new project.

Trust 52

Trust Leadership Coaching Picture 52

Jay Cross

AUGUST 7, 2009

Some cutting-edge corporations are adopting a new bundle of practices — let’s call them informal learning 2.0 — in order to improve operating efficiency by: • Slashing time to performance. Developing more informed marketing partners. Developing and nurturing learnscapes is not just something to keep a chief learning officer occupied.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Jay Cross

OCTOBER 18, 2010

This is a book for business managers who want to build workforces that improve performance naturally, without prodding. As the pieces of companies become densely interconnected, the differences between knowledge management, training, collaborative learning, organization development, internal communication, and social networking fade away.

Social Networks 48

Social Networks iPad Social Network Upgrade 48

Jay Cross

FEBRUARY 12, 2011

Sometimes it’s easier to add smarts to the workflow (performance support) than to stuff things into people’s heads. Working smarter begins with a holistic view of performance. Working smarter embraces the spirit of agile software, action learning, social networks, and parallel developments in many disciplines.

Xyleme 65

Xyleme Social Networks Theory Firewalls 65

Jay Cross

JULY 12, 2011

My calling is to help people improve their satisfaction in life and performance on the job. Business organizations still need to perform their classical functions: making sales. developing new products and services. I’ve taken this on as a challenge, undoubtedly the greatest of my career. I’m sticking to that.

Leadership 63

Leadership Social Networks Network Knowing Doing Gap 63

Jay Cross

JUNE 29, 2013

5" "Finding new and more powerful ways to develop talent is not only an attractive opportunity to create value, but is also becoming an imperative. Given long-term shifts in the global economy, performance pressure is mounting. " See on dupress.com.

Environment 45

Environment Compliance Training Predictions Global 45

Jay Cross

JULY 13, 2010

If you add up the different phases of training that SOF candidates must go through, including specialized courses (such as high-altitude free-fall parachuting) and advanced training in their units, it may take two or three years at minimum to produce a fully developed SOF operator. Feedback is constant. Shared hardships bond participants.

Simulations 54

Simulations Classroom PowerPoint Behavior 54

Jay Cross

FEBRUARY 27, 2012

We’re software nerds, change agents, standards developers, experience designers, game developers, and problem solvers. At UTAOU, we were more into developing platforms than programs. We focused more on performance and less on training. Sedona is a magic spot in the high desert, about two hours north of Phoenix.

Cognitive 68

Cognitive Toys Coaching Diversity Training 68

Jay Cross

AUGUST 28, 2012

ciency of top performers by 20 percent can double the bottom line. They have set up social networks for alumni and help them keep up with new developments. Since learning improves performance, it’s in your interest to help these people learn to do better work. New hires and novices aren’t very productive. Raise their pro?ciency

Collaborative Learning 61

Collaborative Learning Collaboration Compliance Training Social Networks 61

Jay Cross

AUGUST 21, 2013

If you’re looking into improving learning and performance at the systems leve, you’ll love this. We measured social perceptiveness in this case using a test developed essentially to measure autism. Jay Cross ‘s insight: MIT’s Tom Malone is coming up with practical advice on elevating collective intelligence.

Statistics 52

Statistics Diversity Training Score Conversation 52

Jay Cross

AUGUST 22, 2015

Make it drop-dead simple to access people in the know, the lessons of experience, how-to information, and performance support. The list appears in ASTD Handbook: The Definitive Reference for Training & Development , 2nd edition. Teach people the least they need know to tackle things on their own. Learning is social.

Social Networks 36

Social Networks Mash-up Mashups ASTD 36

Jay Cross

JANUARY 8, 2010

Jane Hart, social learning consultant at Centre for Learning & Performance Technologies. Time-to-performance will become the dominant metric for learning. Mobile, geo-aware, smart phones will provide performance support. Move It or Lose It. This is the decade of time. Clark Quinn, executive director of Quinnovation.

Predictions 43

Predictions eLearning Consultant Google Wave Metrics 43

Jay Cross

JULY 2, 2010

The performance of workers used to have bounds. What proportion of your organization’s development resources should be invested in butterfly people? The fastest bricklayer was maybe 20% faster than the average bricklayer. In conceptual work, the sky’s the limit. Several things are going on here.

Sound 48

Sound Engineering Google Tagging 48

Jay Cross

MARCH 25, 2014

By and large, line leaders are not happy with L&D’s performance. I propose that CLOs adopt the Net Promoter Score® methodology developed by Fred Reichheld at Bain & Company and Satmatrix. They base their decisions on what training professionals call Level 4: Did the training impact the bottom line? Did it matter?

Metrics 79

Metrics Score Survey Internet 79

Jay Cross

OCTOBER 12, 2009

This myopia is the result of looking at training as a cure for cluelessness rather than the route to ever-greater levels of performance. The logic went, “If it’s broken, fix it,” but don’t waste time converting adequate performers into stars. Developing an amazing piece of machinery like this camera must cost millions.

Camera 45

Camera IBM Doc Site 45

Jay Cross

JUNE 10, 2014

Even earning a college degree rarely seemed to make a difference in job performance, so Google no longer requires a degree to get hired. . How much of your organization’s investment in L&D centers on developing people rather than teaching skills? Students in school learn to give specific answers. Job rotation is fluid.

Google 70

Google Cognitive Analytics CLO 70

Jay Cross

AUGUST 9, 2012

My calling is to help people improve their performance on the job and satisfaction in life. For me, learning & development is like the prison where they’ve told the same jokes so many times they numbered them. For the better part of forty years, my work has focused on adult learning. Today I am shifting direction.

Summary 60

Summary ROI Learning Styles Survey 60

Jay Cross

SEPTEMBER 12, 2011

Many of these performance drivers won’t work in 20th century-style, a-social businesses. When our research morphed into a fresh approach to managerial development, should we even offer it to organizations that don’t have a clue about social business? Tomorrow we’re off to Denmark.

Custom 40

Custom Social Media Social Networks Facebook 40

Jay Cross

FEBRUARY 27, 2009

In place of training, LSI put online development plans in place. A new CEO favors management development workshops. Training is allowed, but other development options are encouraged first. Excepted from Informal Learning : Rediscovering the Natural Pathways That Inspire Innovation and Performance, pp. Product Details.

Compliance Training 36

Compliance Training Training Train Coaching 36

Jay Cross

DECEMBER 7, 2009

A similar proportion reported that their people did not learn new developments via in-house discussion forums. At the Fall 2009 Chief Learning Officer Symposium, Rebecca Ray, senior vice president of global talent management and development for MasterCard, shared information from yet another survey.

Social Networks 40

Social Networks Wiki IBM Metrics 40

Jay Cross

FEBRUARY 8, 2012

So networks underpin leadership, business performance, knowledge, and management. Two major opportunities to boost performance were squandered. Next week I’ll release a white paper on the Internet Time Alliance site on how to develop an enterprise learning network. Networks were made for learning. Facebook-itus.

Social Networks 68

Social Networks Network Social Network Wiki 68

Jay Cross

SEPTEMBER 27, 2008

Performance is what matters, not how you learned to perform. Not only are Sun and ILA developing the sort of learning environments that I expect to dominate the future, they are laying the groundwork for something much larger: the true integration of learning and work. Sun and ILA are developing what I call learnscapes.

Sun 36

Sun Torrent CLO Corporate eLearning 36

Jay Cross

NOVEMBER 29, 2013

Also incorporate our roll-up of individuals’ development plans.”. CLOs are focused on performance and talent issues related to the current needs of business units.”. CLOs said, “The strategic value of learning is to reduce the cost of turnover and increased employee engagement.”.

Scanning 68

Scanning CLO IBM ASTD 68

Jay Cross

MARCH 30, 2010

Making it easier for them to get to information, to find one another, to learn through collaboration and by accessing meaningful self-service performance support, will strengthen the organization and “help sharp people become sharper.”. From the abstract to the specific. As I said on Twitter one night, “I am 93.2%

Metrics 43

Metrics Performance Support Internet Twitter 43

Jay Cross

AUGUST 16, 2008

The client, the Institute for Professional Development, forerunner of the University of Phoenix , asked him to coordinate developing the curriculum. He joined a new venture developing training for commercial bank loan officers. As he developed his concept of web-enabled learning, he posted his findings on the internet.

Job 36

Job CD-ROM Enterprise 2.0 Internet 36

Jay Cross

MARCH 1, 2015

With that vision in mind, Meng connected with Daniel Goleman and Jon Kabat Zinn to develop a unique program for Google. Mindfulness helps individuals perform better — and be happier and more fulfilled. He then assembled a team that included mindfulness teachers, business executives and scientists. Mindfulness in Business.

Business 36

Business Brain Google Conference 36