The First Help Desk Call
bozarthzone
JANUARY 13, 2009
"Compared to the scroll, it takes longer to turn the pages of a book." And what about the manual?
bozarthzone
Help Related Topics 
Tracy Parish: Actual Rockstar
bozarthzone
OCTOBER 27, 2018
In that time I've watched her emerge as a leader in our industry, offering practical-real world help for those working on limited budgets through her dazzling aggregation of low-cost tools and products, to helping to lead the Toronto Storyline user community , to helping run the Canadian eLearning Conference.
Low Cost 
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What Did You Learn Today?
bozarthzone
FEBRUARY 26, 2016
I especially love that it helps, in a rapid-fire chat that as often as not includes new people or people who otherwise aren't very tightly connected, give just a bit of insight into the human behind the Twitter account: what interests them, what energizes them, what they struggle with. Answering the question helps to sharpen the saw.
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Evidence-Based Design for Virtual Classroom Experiences
bozarthzone
AUGUST 6, 2020
In the August research report from The Learning Guild I offer some suggestions for this based on some sound principles for design as well as suggestions for helping facilitators sharpen their skills, or develop new ones, for the new environment.
Psychological Safety: Critical for Learning?
bozarthzone
OCTOBER 15, 2020
See how building and fostering a psychologically safe work environment can help encourage and motivate learners at all levels. Key areas covered include simulations, facilitator skills, feedback, collaborative work, and employee engagement. The report is free with a free membership to The Learning Guild.
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"Show Your Work" Event Today
bozarthzone
JUNE 11, 2013
First there’s the capture of tacit knowledge: it helps fill the gap that so often occurs when someone leaves a job but those remaining don’t know how to pick up where the former worker left off. And it helps others learn about executing work not easily captured as a step-by-step process.
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Show Your Work!
bozarthzone
MAY 12, 2014
This will help our organizations, our coworkers, and others who engage in our practice. And it’s how we help each other learn. See this month''s Learning Solutions Nuts & Bolts Column offers an exploration of how showing our work can help solve some of organizational life''s most bedeviling problems.
What Does Learning Look Like? This.
bozarthzone
MARCH 3, 2012
3 Birds, One Stone Bird 1: I do lots of workshops on using social media for learning, and I struggle to help participants see the possibilities of using images rather than text-based approaches in their work. Bird 2: I struggle with helping learners recognize when they are learning.
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"Social Technologies in Business"
bozarthzone
JULY 3, 2017
The burning question remains: How do we help all workers, and their organizations, reap the benefits of such sharing and support? This is an excellent resource for those hoping to influence and maybe even help transform their organizations. De Clercq and her team come at this with multiple perspectives and real-world experience.
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Cammy Bean, "Writing Better eLearning Scripts" Training 2015
bozarthzone
FEBRUARY 9, 2015
That helps a lot with cutting jargon, wordiness. Use stories to help someone step into another''s shoes. It will help them remember, will help with subsequent practice. Where can they get more information and help? -"Ask Elearning may just be the beginning -- help learners take the action out into the real world.
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"Social Media for Learning" meets "Show Your Work": The 21 Day Drawing Challenge
bozarthzone
AUGUST 6, 2014
It''s a great example of people interacting around a shared purpose, showing their work, helping each other learn. Even better: People use the comments area on the daily Facebook posts to share pictures of their own drawings and to talk about what they found especially challenging or describe the technique they used.
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Maker Party! Show Your Work
bozarthzone
MARCH 6, 2017
Sterling Fulton talked about the career path that led her to write her values-based life planning guide ; she’s also behind the new site and events for Love in Action , designed to help overcome "isms". Bringing in people with eclectic interests helps everyone expand their surface area. Lifelong Learning Path. Bunny Ears. And a corgi.
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Positive Deviance in L&D
bozarthzone
JUNE 14, 2016
Leveraging social tools and workplace communities, and encouraging people to show their work, can help to surface and spread solutions and to sustain application of new learning to the workplace. It isn’t about imposing solutions, but helping the community surface the solution it already has You know the drill: Organization has a problem.
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45 Everything I Know About HR I Learned From My Corgi
bozarthzone
OCTOBER 15, 2015
The handler helped him move from something more like “chasing sheep” to what is clearly “managing sheep”: https://youtu.be/qIUyNQW3JWA?t=30s. Next weekend he’ll help her. When Thomas started visiting the farm Flickr regarded him as another incompetent novice in need of her help. Since then there’s been some fine-tuning.
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40 What is "Good" eLearning, Anyway?
bozarthzone
MARCH 31, 2013
Finding an explicit performance need, getting clear on assessments first, and sticking to a plan that helps the learner learn.” I agree we have to go in having some idea of what ‘good’ is, at least enough to keep us away from all text or bedtime-reading narration of that text, or seductive but irrelevant elements. See more at: [link]
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67 Be A Learner
bozarthzone
AUGUST 28, 2013
I find it helps my perspective immensely when I set out to learn something new for myself, the more unrelated to work, the better. In my line of work there’s a lot of conversation about instructional design and common design flaws, and I spend a lot of time evaluating eLearning courses and products.
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Accessibility Is More Than "Compliance"
bozarthzone
JULY 16, 2015
Be sure to check the resources offered -- and don't miss the informative, helpful comments! In my experience this comes more from lack of awareness than intentional disregard. Here are some musings on accessibility, usability, and universal design.
Making Video More "Social"
bozarthzone
SEPTEMBER 17, 2013
Join me for a look at the ways video can be used effectively to extend learning experieces and help generate new ones. Too often online video becomes just another publish-only venture, but there are easy ways to make it more of a social and reflective endeavor. September 26, 1:30 pm, free (note: 50 minutes). Sign up.'
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Causing Serendipty
bozarthzone
MAY 5, 2015
But we can work to help create an environment in which opportunities can serendipitously occur. This month's Nuts & Bolt's column offers tips for that. Among them? Be a curator & connector, encourage reflection, and put rocks in the path. We can’t schedule accidents.
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Unlearning
bozarthzone
SEPTEMBER 4, 2012
One of the givens in working with adult learners is the importance of helping them access prior knowledge and building on what they already know. But what if that prior knowledge is no longer useful, or the skills no longer applicable, or it was never very accurate in the first place? See more in this month's "Nuts and Bolts" column: [link]
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Social Media for Learning, Part 1: Extending, Including, Supporting
bozarthzone
SEPTEMBER 4, 2015
But emerging and evolving tools give us the opportunity to engage with our learners in new ways, to help move us toward making workplace learning more a process and less an event. I'm looking especially at the rise of new tools for user-generated images and video: “L&D is great at creating and delivering content.
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40 "Nuts and Bolts" for Practitioners
bozarthzone
OCTOBER 6, 2011
It's meant to help an audience largely made up of folks who may have found their way to eLearning and instructional design via less-than-formal means. Many of you likely know that for the past couple of years I've been writing a monthly column, "Nuts & Bolts", for the eLearning Guild's Learning Solutions Magazine.
"Social Media for Trainers" Blog Book Tour Starts Thursday!
bozarthzone
AUGUST 31, 2010
The publisher asked specifically for activities and ideas to help trainers and instructional designers develop an understanding of social media tools at "eye level": What are they, how are they best used, and how can we use them to extend and enhance current practice? Many thanks to them for their help with this project!
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The DevLearn Mobile App: A Lesson in Motivation and Reward
bozarthzone
SEPTEMBER 28, 2015
That's important when you're at a conference, especially alone, and sustains helps to sustain engagement beyond the event. Many posts are about sessions participants attended today; some are from presenters sharing tidbits from their upcoming presentations; some are pictures of the hotel pool, or pets and kids left at home.
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What's Your Objective?
bozarthzone
AUGUST 11, 2010
She did intend to help Max “understand” (learning) but she didn't specify actual performance. She included important information (they are hard to see in the ground cover) and offered some helpful tips (don’t tease). And regarding Grandma, well, as we say here in the American South, bless her heart.
Assessing the Value of Online Interactions
bozarthzone
OCTOBER 2, 2012
I can tell you that my choice of when, with whom, and how to engage is what helped drive that result. I can’t tell you that my spending x hours on LinkedIn and tweeting y times per day will get you the result I got in the example above. For more, including an overview of a new framework from Wenger et al, see: [link]
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THIS is What Social Learning Looks Like
bozarthzone
MAY 23, 2011
Most people want to help each other. People say they're having a problem and ask coworkers or others for help. Most are open to offering up their own work and saying, "How could this be better?" -- if the feedback is given in a spirit of cameraderie from peers or other credible sources. Most people are willing to share what they know.
The #Blimage Challenge
bozarthzone
JULY 21, 2015
The trees represent those around us -- those with whom we live and learn -- who one way or another help us reach that goal. It's interesting that at nearly the same moment my #blimage assignment arrived another colleague pinged me with a question about PLNs.
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What Does Social Learning Look Like? Pokémon GO
bozarthzone
AUGUST 9, 2016
Few people participate, and when they do they’re usually just posting a hint or two, complaining about a problem, or asking for help. Each forum has a designated manager who facilitates conversation by supporting, redirecting, and if necessary deleting comments. Responses are sporadic, and back-and-forth conversation is minimal.
From Traditional ID to ID 2.0
bozarthzone
MARCH 2, 2012
What are some ways to help support the new learning as people work to implement it? It’s how babies learn to talk and how we learn the basic rules of getting along on the playground. It’s all around us every day, from water cooler conversations to asking a co-worker for an opinion.
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9 Critical Elements of Performance Improvement: Devlearn Session Recap
bozarthzone
SEPTEMBER 30, 2015
How do we resist (or help others resist) the idea that the initial event – training – is the end when it is only the beginning? Performance depended on a network of support staff, from medical personnel to neighbors helping Kent take his first walks around the neighborhood. Why is training (as an intervention) almost never enough?
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40 And ADDIE wasn't even there to see it.
bozarthzone
MARCH 27, 2010
In this first instance, performance support could have supplemented, or likely replaced, training simply by programming help screens and prompts. As I left -- after a one-item cash transaction that took maybe 5 minutes -- the cashier said, "They told me that in training but I hadn't done it before. Sorry, but I forgot."
Music is Becoming Social Again
bozarthzone
OCTOBER 1, 2015
Here's a first-person video from a fellow relearning after many years: And here's one of his YouTube-based teachers: Music is a great mood lifter, memory-enhancer and helps increase the brain's neuroplasticity, important as we age. Jams I've been to welcome young players. Take up an instrument. Find a community. Have fun!
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40 Blog Book Tour Week 1 Recap
bozarthzone
SEPTEMBER 13, 2010
Available from Amazon, Barnes & Noble, Borders, and other booksellers.Thanks again to everyone helping with this project. Social Media for Trainers is now available in paperback and for eReaders in North America; shipping soon to the UK, EU, and India. It's much appreciated.
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A Spring Treat: Connie Malamed's New "Visual Design Solutions"
bozarthzone
APRIL 12, 2015
Malamed helps here, too, with ideas for making content more exciting and offering suggestions for challenges like working with numbers. My other career challenge, again a product of my government environment, is the unending demand for learning experiences around deadly-dry-content areas like policy and compliance.
RIP Training Magazine
bozarthzone
FEBRUARY 20, 2010
I hope that among the many supporters I've heard from will be someone in a position to help these folks find new employment. My coworkers taught canned programs like CPR and First Aid, and all came from the third-grade-teacher approach to training adults, so weren't much help when I was assigned things like developing supervisory training.
Social Media in Training
bozarthzone
NOVEMBER 9, 2009
Certainly the bigger goal is to help training become less an event and more a process, and to support ways for workers to form communities and interact with one another -- not just with the trainer. I keep seeing lots of "tips for using social media tools in training" but not many concrete examples.
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49 What I learn from #lrnchat
bozarthzone
NOVEMBER 1, 2009
The #lrnchat participants: Dozens of learning professionals, many of whom had participated in, or helped organize, events that sought to incorporate use of tools like blogs or Twitter. It usually helps me focus my thinking, occasionally solves a problem, and often cracks me up. Warning: #lrnchat is messy. But you know what?
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It's YOUR Privacy: Own It
bozarthzone
NOVEMBER 13, 2010
Here's something to help clarify, from Dave Makes: ( [link] ) So: If you want it to truly be private, don't put it online. I also am not in the camp that people need to be saved from themselves. It's the internet, and you can't both share information there and really expect it to be 'private'.
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Find Your 20%
bozarthzone
AUGUST 27, 2009
Here's a model I like to use in developing my own presentations, and in helping others develop theirs. They visit Wikipedia and Google and clip art galleries to amass piles of information, factoids, job aids, video clips, and PowerPoint shows, then try to compress it into a 75-minute session.
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56 So I'm Finally a Doctor!
bozarthzone
NOVEMBER 5, 2008
but not the kind that helps people." but as Randy Pausch's mother always said of him, ".but It took 9 years of continuing enrollment and much jumping through hoops, which could have at least also provided aerobic exercise. My husband gave me a t-shirt that says: "Graduation is for Quitters".
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40 "Ukulele Learning" Devlearn Session Recap
bozarthzone
SEPTEMBER 30, 2015
Music has powerful uses as a mnemonic, from tying new vocabulary and ideas to familiar tunes ( see students reciting the Chinese dynasties to the tune of “FrereJacques" ), to helping fix an idea (see Conjunction Junction ), to tapping into prior learning.
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E-Learning Buzzword Bingo Card
bozarthzone
JANUARY 23, 2009
Meanwhile, help me complete the "Official E-Learning Buzzword Bingo" card as we are still short a few terms -- but I know they're out there. The conversation quickly showed that once-useful concepts are often cannibalized and reduced down to little more than hype for the marketing and the misguided. What terms did we miss?
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