Jay Cross

JANUARY 26, 2013

Thanks for organizing Jay! I’m seeing the Boards of some organizations playing a greater role in shifting management models. I’m seeing the Boards of some organizations playing a greater role in shifting management models. Great listening to everyone – my plane is leaving so I have to log off. Loretta Donovan.

Management 41

Management Agile YouTube Slides 41

Jay Cross

AUGUST 28, 2012

Jane Hart’s post yesterday on The differences between learning in an e-business and learning in a social business got me thinking about the evolution of learning culture in organizations. As the organization progresses, it adds more layers to the mix of learning going on. Think of it this way. Been there, done that, moving on.

Organizational Learning 68

Organizational Learning Culture Compliance Training Examples 68

Jay Cross

SEPTEMBER 6, 2012

Is your organization ready? Where does your organization fit on the progression from Hierarchical Organization to Collaborative Organization? If you checked fewer than five ”yes” boxes, your organization is trailing the mainstream. Orders and instructions are pushed down through the organization.

Social Networks 57

Social Networks Collaborative Learning Collaboration Wiki 57

Jay Cross

JUNE 17, 2013

The learning platform is the organization itself, not some separate entity. I call these learning aspects of an organization its Workscape. What other aspects of sustaining the organization should be here? Most of the value of organizations derives from Social Capital. Most of this learning takes place in the workplace.

Mash-up 65

Mash-up Mashups Virtual World Stock 65

Jay Cross

FEBRUARY 3, 2013

Organizations. Transformation happens at the boundaries of organizations, not the center. Organizations are like LP records: the outer edge is moving fast but the center hardly moves at all. People are organizing by networks instead of groups. outsiders coming into your organization). Future organizations.

Social Networks 59

Social Networks Mashups Mash-up Social Network 59

Jay Cross

JUNE 13, 2012

Take a look, then tell me how much you think I should charge, whether anyone in your organization might want to sign up, and what else you’d like to see. Benchmark your organization against peers. Collaborate with a self-organizing team to solve problems. Here’s a preliminary description. with Jay Cross.

Informal Learning 66

Informal Learning Informal Communities of Practice Learning 66

Jay Cross

JUNE 21, 2012

A brief quiz tells you whether your organization needs to adopt formal or informal approaches. It’s not an organization-wide choice.). What they are really after is recognizing that informal learning is important and should be baked into the organization’s routine. And so it goes. Related: Informal Learning Center.

Informal Learning 81

Informal Learning Informal Metrics vendor 81

Jay Cross

MARCH 25, 2014

The prime directive of any organization is to create customers. The Net Promoter Score shows how the organization is doing in terms all managers and workers can understand. Instead of being buried in quarterly reports read by few, the Net Promoter Score can become a management tool. This number is the one number you need to grow.

Metrics 79

Metrics Score Survey Internet 79

Jay Cross

APRIL 6, 2013

The Coherent Organization. It organizes itself, buzzes with activity and produces honey for the markets. Unfortunately, a lot of organizations aren’t using online learning to its full potential, and the results at those organizations reflect that. We learn to do the job on the job. The potential is great.

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

Jay Cross

JANUARY 11, 2012

and Working Smarter suggest such techniques as putting the customer in charge, harvesting collective intelligence, self-organizing teams, speedy cycle times, collaboration, transparency, openness, agility, trusting one another, responding to feedback, bottom-up organization, peer learning, web 2.0 culture, and optimizing networks.

Social Networks 68

Social Networks Business Enterprise 2.0 Compliance Training 68

Jay Cross

NOVEMBER 15, 2012

You appreciate that social business — connecting everyone in the organization in networks makes sense. You recently read a compelling argument that people in knowledge organizations learn three to four times as much from experience as from interaction with bosses, coaches, and mentors.

Social Networks 55

Social Networks Social Social Network SocialText 55

Jay Cross

AUGUST 21, 2012

Orders and instructions are pushed down through the organization. Control in Collaborative companies is distributed throughout the organizations. So, imagine the training department just disappeared because our organization has shifted from Hierarchical to Collaborative, and learning has become everyone’s business.

Collaboration 68

Collaboration Collaborative Learning Torrent Slideshare 68

Jay Cross

AUGUST 28, 2012

In the Hierarchical organization, employees were the only people who received corporate training. A wise Collaborative organization focuses its efforts where they’ll have the most impact. Organizations develop programs, training among them, that promote conformity. Second post in a series. Who’s going to be involved?

Collaborative Learning 61

Collaborative Learning Collaboration Compliance Training Social Networks 61

Jay Cross

FEBRUARY 7, 2013

If everyone in an organization pledged allegiance to these principles, organizations would be better places. In case you don’t have time for the whole presentation, here are slides Harold recommended: This is beautiful because it is honest, clear, and reasonable. The author is the CEO and Co-founder of Netflix.

Slides 53

Slides Informal Learning Informal Management 53

Jay Cross

JANUARY 16, 2013

Specifically, we were particularly interested in the conditions that were required for volunteer contributors to drive an learning-focused organization’s agenda, and improve things for participating learners and teachers. ” As this idea took form, we reflected more on how learning and organizations work.

Wiki 79

Wiki Pipes Wikipedia Theory 79

Jay Cross

JANUARY 7, 2013

The Google+ Learning in Organizations Community is up to 240 members. He was one influence behind my re-defining education as Organizing-for Learning=&=Learning-for-Organizing [O4L&L4O]. The Fifth Discipline: The Art & Practice of The Learning Organization: Peter M. ” Here are the answers so far.

Social Media 48

Social Media Organizational Learning Community Guide 48

Jay Cross

JUNE 4, 2012

Q1) Harold in his blog post says ”For too long our organizations have suffered from the disease of complication. Ideas from Jane Hart’s online chat on June 4 in the Social Learning Centre. It’s time to simplify.” Let’s look at how we can simplify learning solutions.

Learning 71

Learning Social Learning Social Ideas 71

Jay Cross

AUGUST 9, 2011

Organizations can no longer afford to restrict making strategy to those in the corner offices. In a turbulent organization buffeted by change, everyone must understand and own the strategy at a gut level, marshall resources, and take action to get the job done. It’s a role most corporations need to fill. The Air Sandwich.

Policies 48

Policies Strategy Roles Leadership 48

Jay Cross

JANUARY 20, 2013

Join the Learning in Organizations Community on Google+. A Google+ Hangout with Craig Wiggings, Charles Jennings, Enzo Silva, Pascal le Rudulier, Clark Quinn, and Jay Cross. Rough Agenda. Chat Transcript.

Informal Learning 57

Informal Learning Informal Google Community 57

Jay Cross

NOVEMBER 20, 2013

” “My managers helps me understand how my work impacts the organization.” ” Managers’ scores have been rising across the organization. .” “My manager provides difficult feedback constructively.” Management Innovation Working Smarter'

Skills 43

Skills Google Behavior Score 43

Jay Cross

AUGUST 6, 2011

Organizations are people. Turn the wheel and most organizations continue barreling down the road in a straight line. Their organizations keep running into the wall. Their organizations keep running into the wall. The ideal organization would behave more like fish. If only business were this easy. shouts the CEO.

Business 61

Business Outsource Synchronous Pattern 61

Jay Cross

NOVEMBER 29, 2013

MindTime can create maps of your organization that reveal the invisible thinking forces that are moving you forward or holding you back. The CLOs reported that most learning was technical and focused on skills; training enables the organization to operate. image Copyright 2009 MIndTime). By being aware of your creative role.

Scanning 68

Scanning CLO IBM ASTD 68

Jay Cross

AUGUST 25, 2015

Twelve years ago, my friend Laura Overton (we worked at SmartForce together) founded Towards Maturity to benchmark learning across organizations. . Benchmarking provides independent evidence that can helps organizations: Set a baseline today to help demonstrate progress tomorrow. 91% team collaboration. 81% manager support. 50% mobile.

Online Learning 36

Online Learning Online Metrics Confidentiality 36

Jay Cross

MAY 8, 2014

Trainers flocked to the organization. In an increasingly complex world, an organization would not want to deny them the opportunity to learn along with the core group. That left out lower-level trainers so development replaced directors in a name change and the doors were opened to everyone in the training business.

ASTD 89

ASTD Director Association Outsource 89

Jay Cross

APRIL 30, 2011

My work helping clients work smarter generally involves informal learning, collaboration, knowledge-sharing, organization development, and nurturing learning ecosystems. Business organizations are undergoing a grand convergence. I rely on concepts from design, psychology, consumer marketing, network theory, social science, and media.

Toys 65

Toys Journal Theory Enterprise 65

Jay Cross

JANUARY 22, 2011

The customer likes them because… it enabled his organization to deliver 200% more training. The customer likes them because… it enabled his organization to deliver 200% more training. The organizations we respect are delivering less training while facilitating more learning. it let them mount on online catalog.

vendor 61

vendor News Website Social 61

Jay Cross

AUGUST 23, 2015

People and organizations that strive to succeed had better get good at it. Learning is a skill one can improve. Learning how to learn is a key to its mastery. Learning is the primary determinant of personal and professional success in our ever-changing knowledge age. Our goal is to help them.

Learning 36

Learning Job Knowledge Skills 36

Jay Cross

MARCH 3, 2015

” It’s a breakout that’s happening throughout organizations as they embrace digital technology. L&D will do well to seek out and partner with those in their organization who champion digital transformation and are running active experiments. Strong emphasis on the investment of “human capital”.

Enterprise 36

Enterprise Digital Examples Sample 36

Jay Cross

APRIL 6, 2013

Unfortunately, a lot of organizations aren’t using online learning to its full potential, and the results at those organizations reflect that. Blended, a leading learning organization in Australia, has implemented 70-20-10 in many organizations. The 10: improving the outcomes of formal learning .

Blended Learning 44

Blended Learning Performance Support Coaching Internet 44

Jay Cross

AUGUST 30, 2011

The organization is what supports doing business better. Notions like corporate culture, the learning organization, and knowledge management are lagging indicators. Focus on the business; the organization will follow. These days the goal is often to become a responsive, real-time business.

Business 41

Business Sound Conversation Culture 41

Jay Cross

NOVEMBER 22, 2013

Join us in the Learning in Organizations Community on Google+. We have 977 members and an occasional worthy idea. Sign up today (we’ll take anybody with minimal keyboard skills) and you might be member #1000. Blogging Learning Community Miscellaneous'

Community 41

Community Google Learning Ideas 41

Jay Cross

JULY 12, 2011

A new CEO with a grand vision of social networks, openness, innovation, experimentation, and continuous improvement is not enough to turn a large organization around because she’s saddled with a legacy culture. Business organizations still need to perform their classical functions: making sales. Not everything has changed.

Leadership 63

Leadership Social Networks Network Knowing Doing Gap 63

Jay Cross

FEBRUARY 13, 2013

The topics you’ll learn about include dynamics, chaos, fractals, information theory, self-organization, agent-based modeling, and networks. Self-Organization in Nature. no central point of control/self-organizing. Lecture units (approximate 1 per week): What is Complexity? Dynamics, Chaos, and Fractals. Cellular Automata.

Cognitive 40

Cognitive Press Lecture Theory 40

Jay Cross

JULY 15, 2012

Fourteen of us spent Friday evening and all day Saturday exploring how to create better organizations. Purpose beyond self as a condition of self organizing. ”The whole” is all the people touched by the organization, i.e. the extended enterprise. Group Synthesis. Systemic problems require radical change.

Enterprise 44

Enterprise Network Voice Coaching 44

Jay Cross

FEBRUARY 8, 2012

Even after people accepted that informal learning is the primary way people learn to do their jobs, few corporate training organizations lifted a finger to do anything about it. Smart organizations will get good at it. Organizations must provide the scaffolding that focuses on discovery, practice, sharing, and reinforcement.

Social Networks 68

Social Networks Network Social Network Wiki 68

Jay Cross

FEBRUARY 8, 2013

I will deliver the opening keynote on Friday, May 17th, at the Global Headquarters of United Nations’ Food and Agriculture Organization (FAO) in Rome. Learning Innovations and Quality Conference : “The Future of Digital Resources” LINQ is the only European conference to cover both Learning Innovations and Learning Quality.

Quality 45

Quality Innovation Conference Global 45

Jay Cross

MARCH 29, 2015

Any system that claims to “manage informal learning” is a learning management system, since once you start to “manage informal learning” it becomes “formal learning” as in a LMS the learning of the learners is still under the control of the organization.

Social Networks 36

Social Networks Wiki Summary Social Network Analysis 36