Clark Quinn

AUGUST 13, 2010

When you look at the changes going on in society, and the implications for business, you realize that there are some significant changes going on. Not surprisingly for regular readers, I think that the nature of work is changing. The success factor for businesses will be, increasingly, the ability to: continually innovate.

Brain 176

Brain iPad Outsource Social Media 176

Origin Learning

MARCH 10, 2016

Organizations globally, irrespective of size, are concentrating on how to connect intellectual (knowledge), working (money), and human (talent) capital effectively so that efficiency drives growth and brings in economic gains to the stakeholders. Such being the scenario, every dime counts, right?

Social Media 100

Social Media Media Social Social Networks 100

Clark Quinn

APRIL 5, 2016

As an interesting contrast, Noel Hurst quotes me from the Learning Solution conference as saying “L&D has the opportunity to be the most valuable part of your business.” And P&D should be the ones who understand how people think, work, and learn, and support that. ” Are these ideas incommensurate?

Performance Support 100

Performance Support Outsource Community Innovation 100

CLO Magazine

DECEMBER 10, 2012

10 CEB, a member-based advisory company, has released its annual “Executive Guidance” report, which indicates that the majority of executives are seeking performance gains of 20 percent from their employees to achieve business goals in 2013. — Dec. Source: CEB

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Study Develop Knowledge Worker Collaboration 77

Tony Karrer

MAY 4, 2010

We are already seeing this in terms of lots of startups aimed at particular elements of knowledge work. There’s a nice business there. Anyone want to fund that business? See Does Deliberative Practice Lead to Quick Proficiency? But these will be getting better. Crowd source creation of the tools.

Performance Support 113

Performance Support Support Performance Cognitive 113

Kapp Notes

JULY 8, 2010

The processes have been formalized, in knowledge work, many of the processes are formalized. We like to think knowledge workers spend all day "problem-solving" but in reality they spend all day finding out what procedure should be followed in what situation. Or discussed it in a chat room?

Simulations 195

Simulations Customer Service Knowledge Worker Learning 195

Learning Rebels

JANUARY 12, 2015

.” Sometimes it’s HR leadership, or business leadership or even clients who are demanding we implement these myths as truths, our role is not to sit back and blindly smile and nod but to speak up and plant the seeds to thought independence. We should be just as curious about the business for which we work. .

Google Docs 100

Google Docs Learning Learning Styles CLO 100

Tony Karrer

APRIL 20, 2010

I’m sure they’d love to get thoughts from others as there’s likely not enough data around this stuff to be super comfortable making business decisions. That said – if I’m defining my business direction (which is what’s behind these questions), I would start by looking at my post on the Business of Learning.

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Simulations Trends Games Social 123

eLearning 24-7

JULY 27, 2022

They are variables and factors to consider before jumping head first into it, and then espousing how it boosts knowledge, people retain more, and everyone is collaborating in such a way, that it taps into a combination of informal and formal (which cohort does). An activity is collaborative with P2P learning – and knowledge sharing.

Learning System 103

Learning System System Trends Online Learning 103

Clark Quinn

DECEMBER 12, 2009

here ), and they’re driven by the changes I am seeing in business and in society. Who is responsible for ensuring this works? In some organizations it’s the information services group, or the knowledge management group. The first topic is: the future of the training department in the Collaborative Enterprise.

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Training Train Pattern Performance Support 161

Tony Karrer

APRIL 3, 2007

Search - Implications on Knowledge Work Corporate eLearning Development: Learning2.0, Why Wikis Are Conquering the Enterprise Wikis - Public vs. Why Wikis Are Conquering the Enterprise Wikis - Public vs. Controlled - Why There's No eLearning Wiki Will Blogs, Wikis, RSS, Mashups be Used in Corporate eLearning?

Corporate eLearning 101

Corporate eLearning Wiki Mashups iPod 101

Vitalyst

MARCH 8, 2018

In a 1999 California Management Review article, Peter Drucker—who is widely regarded as the “father of modern management”—stated that the most important contribution management will need to make in the 21st century will be increasing the productivity of knowledge workers. Knowledge Worker Productivity: The Biggest Challenge,” by Peter F.

Knowledge Worker 40

Knowledge Worker Innovation Culture Productivity 40

CLO Magazine

FEBRUARY 28, 2018

In the 20th century, information became as important as materials, leading to what my friend and mentor Peter Drucker called knowledge work. People were no longer viewed as mere “hired hands,” and managers had to learn to encourage and inspire those who worked with them. In short, doing good is good for business.

Server 73

Server Leadership Behavior Reputation 73

Tony Karrer

JANUARY 7, 2009

It starts by looking at your key knowledge work: Roles Projects For myself, these might be: Roles Small Business Owner Manager Acting CTO Community organizer Expert / Speaker / Writer Client Advisor Family Vacation Planner Fine Dining Planner etc. Spring break plans etc. In other words: Scan - Staying up-to-speed on a topic.

eLearning Strategy 100

eLearning Strategy Strategy Scanning eLearning 2.0 100

Tony Karrer

DECEMBER 14, 2009

I’m convinced that we are all struggling to have our Work Skills Keep Up. During the year, I’ve had fantastic conversations through LearnTrends around SharePoint , Examples and Tour of Different Kinds of eLearning , Social Learning , and the Business of Learning. The goal was to actually define some meaningful results for the business.

Diversity Training 109

Diversity Training Scanning PWLE Case Study 109

CLO Magazine

JANUARY 11, 2017

The Financial Times-IE Business School Corporate Learning Alliance has released its 2017 predictions for learning and development. Learning leaders should expect providers to have business impact metrics already built into their programs. Then providers can better target solutions to meet customer needs and drive business performance.

Metrics 32

Metrics Augmented Reality Develop Diversity Training 32

Tony Karrer

JANUARY 8, 2009

Harold Jarche, Michele Martin and I are pleased to announce a new workshop offering that relates to the recent posts on Tool Set 2009 and to the issues of Work Literacy. Work Literacy Skills Workshop Was the last formal training you had on knowledge work skills the use of a card catalog and microfiche reader?

Social Networks 100

Social Networks Wiki Skills ASTD 100

EI Design

JULY 30, 2018

It makes sense to insist that employees all work next to each other on a factory assembly line. But, as knowledge workers, we now have email, Slack, Dropbox or Google Drive, and Skype that have collapsed virtual separation. This new paradigm is optimized for knowledge work, like L&D. Final Thoughts. 2018, January 31).

Specialist 40

Specialist Instructional Design Virtual World Project 40

Tony Karrer

JANUARY 27, 2009

And when I discuss what the new skills are around knowledge work, I quickly arrive a the biggest changes being things like finding expertise , finding answers , using social media to find answers , and learning through conversation. The common threads here are: People Networks To me, the biggest work literacy gap is in this area.

Social Media 100

Social Media Wikipedia Social Networks LinkedIn 100

Tony Karrer

MARCH 16, 2009

But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning. Who in an organization is responsible for supporting and improving work?

eLearning Consultant 103

eLearning Consultant Consulting Job Management 103

Jane Hart

SEPTEMBER 13, 2011

But at the end of the day it will be about providing the right solution for the business/learning problem in hand – not just throwing a training solution at the problem. Tom Gram’s diagram (reproduced to the left) shows that “ most work requires a combination of knowledge work and routine work.

Social Learning 199

Social Learning Social Metrics Blended Learning 199

Jay Cross

AUGUST 7, 2009

In the world of business, the era of networks is crowding out the Industrial Age. Network connections are replacing rigidity with flexibility, penetrating internal boundaries and silos and obliterating the walls that have separated businesses from their customers. In sum, networks are ushering in new ways of doing business.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Aptara

AUGUST 15, 2014

All of those things must be done, along with crafting compelling content that ensures the act of taking the course won't bore employees, drive them away or fail to impart much knowledge. When the curriculum tends toward "soft skills" instead of hard-and-fast business knowledge, what can users do to keep their processes on-target?

Solution 40

Solution Corporate eLearning Design eLearning 40

Big Dog, Little Dog

DECEMBER 29, 2005

I also had a chat a few days ago with a Wall Street Journal reporter who is researching an article on knowledge worker productivity. I said yes, and mouthed the old Peter Drucker chestnut that "making knowledge work productive is the greatest economic challenge of this century." He asked me if the subject is important.

Wiki 32

Wiki Knowledge News Journal 32

Jay Cross

MAY 22, 2013

I am going to use the concept to describe two different sorts of knowledge and the different way we learn them. #1 1 is intuitive knowledge and #2 is logical knowledge. Intuitive knowledge. Intuitive knowledge is what Nobel laureate Daniel Kahneman describes in Thinking Fast and Slow as System 1.

Culture 45

Culture Brain Simulations CLO 45

Jay Cross

AUGUST 18, 2013

I am going to use the concept to describe two different sorts of knowledge and the different way we learn them. #1 1 is intuitive knowledge and #2 is logical knowledge. Intuitive knowledge . Intuitive knowledge is what Nobel laureate Daniel Kahneman describes in Thinking Fast and Slow as System 1.

Culture 40

Culture Brain Simulations Wikipedia 40

Tony Karrer

SEPTEMBER 18, 2007

is how much time I spend on blog reading and writing and how anyone can work that into their already too busy life. I also got a form of this among the questions from the grad student (I'm slowly working through these.) A frequent question I get at the end of any presentation on eLearning 2.0

Scanning 100

Scanning Blogging Write Blog eLearning 2.0 100

Tony Karrer

JANUARY 5, 2009

This sounds a lot like a personal learning environment, personal knowledge management (PKM) and personal work and learning environment (PWLE) and PIM. You need to understand your choices, try new methods and tools and adopting practices that improve your work and learning skills. We are all too busy. There are no excuses.

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PWLE PLE Tools PKM 122

Jay Cross

NOVEMBER 8, 2010

The discussion will include a case study of Thomson-Reuters, focusing on cutting-edge performance improvement, knowledge work, and the business case in senior management terms. We will share concrete examples of improving customer focus, modernizing the learning function, and improving knowledge productivity.

Internet 43

Internet Case Study Tagging Reference 43

There Is No Chalk

AUGUST 6, 2009

Anyhow, it's time to get back to the business of discussing knowledge work and performance. Well it's been a while since I posted here, partly due to one Masters class ending, interviewing for openings, taking a short vacation, starting a new position, and then my next class, all within one month.

Classes 40

Classes Knowledge Work Open Discussion 40

CLO Magazine

MAY 11, 2017

One realization is that most of the benefits to business are coming increasingly from so-called knowledge work, work that processes information in productive ways. To take the lead, the learning organization has to not only nominally be related, but also pragmatically have the necessary learning knowledge to hand.

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Innovation Roles Cognitive Leadership 87

Tony Karrer

AUGUST 31, 2009

And the risk is pretty severe as described in the Business of Learning. And you cannot Separate Knowledge Work from Learning. Trends in What L&D Organizations are Doing As a result of these trends, some L&D organizations are looking to social and informal learning. The audience has to be large enough.

Trends 121

Trends Blended Learning Social Networks eLearning 2.0 121

Jay Cross

APRIL 20, 2010

In time, the words will migrate into the Working Smarter unbook. Working smarter is the key to sustainability and perpetual improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The infrastructure for working smarter is called a workscape. Workscaping.

Micro-Learning 46

Micro-Learning Knowledge Worker Attitudes CLO 46

Jay Cross

AUGUST 2, 2009

Peter Drucker’s six factors for knowledge worker productivity are core principles for designing learnscapes. Knowledge worker productivity demands that we ask the question: “What is the task?&#. It demands that we impose the responsibility for productivity on the individual knowledge workers themselves. Progressing?

Productivity 36

Productivity Product Knowledge Worker Innovation 36

Xyleme

SEPTEMBER 6, 2011

Jane argues that the requirement for traditional training departments will shrink “as knowledge, work and learning become indistinguishable, [and] social learning (powered by social media tools) becomes an organizational imperative.” Traditional training departments need to evolve or be relegated to corporate history.”.

Social Media 68

Social Media Training Train Social Learning 68

ID Reflections

MARCH 27, 2010

The irony and the truth is that we are so busy coming up with what we fondly believe are the right answers that we forget to ask the right questions.If I have quoted liberally from the paper below to substantiate my analysis of why this age demands that we develop the art of asking questions. A simple explanation of the Cynefin Framework.

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Conversation SAP Innovation Collaboration 123

Jay Cross

APRIL 6, 2013

Knowledge work has evolved into keeping up and taking advantage of connections. Members of CoPs develop and share knowledge, values, recommendations and standards. It doesn’t always come naturally, and managers can get too busy to pay much attention to it. Post 1 People learn their jobs by doing their jobs.

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83