Remove 2015 Remove Cost Remove Productivity Remove Services
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The Cost of Misinformation in Customer Service

Inkling

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Furthermore, they need to be able to provide support instantly. Lost revenue. Weak customer relationships.

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LEARNNOVATORS WINS DEVLEARN 2015 HYPERDRIVE CONTEST FOR MOBILE PERFORMANCE SUPPORT SYSTEM

Learnnovators

Learnnovators, a leading provider of innovative learning solutions, has won the DevLearn 2015 Hyperdrive contest, for its Mobile Performance Support System (MPSS) solution. – A 52% drop in the number of support calls to the MTAB Service Center. – A 56% improvement in productivity of the MTAB Service Center.

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Trending in Workplace Learning 2015….

Allison Rossett

Many colleagues have asked what I think will emerge in workplace learning in 2015, “What’s important for 2015, in your view?” ” Or they put it this way, “Have you read anything worthwhile that summarizes trends for 2015?” Got a bumper sticker on trends, 2015?” Informalized.

Trends 100
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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: . in 2015, according to STR, Inc. For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. Employee Productivity.

Metrics 124
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The Renewed Importance of EHR Training – Meaningful Use Incentives.

Dashe & Thomson

And yet, by the estimate of the Department of Health and Human Services itself, somewhere between 30% and 50% of all clinical practices that attempt to implement an EHR have given up before the process was completed – often at the cost of thousands of dollars and countless hours wasted. Download the whitepaper » Blog this! Properly d.

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Don’t miss these 5 project management trends shaping up for 2015

InsiderHub

How much would it cost you and your business to not follow project management trends expected for 2015? We know you’re busy — so we’ve compiled the top 5 trends that you’ll want to address in your project management assessment for 2015: 1. Still doing the math? Nothing surprising so far, you think?

Project 50
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Advantages of Virtual Textbooks over Print Textbooks

Kitaboo

Publishers are using them to offer a customized learning experience, reduce costs, and improve their products. . Digital versions eliminate the cost of printing and distribution. Not only did it add to the costs but also led to wastage of paper. . Publishers Can Include Value-Added Services.