Jay Cross

NOVEMBER 22, 2011

Unlike products, services are often designed or modified as they are delivered; they are co-created with customers; and service providers must often respond in real time to customer desires and preferences. The problem is that the organizations that generated all this wealth were not designed for this. Forget the word consumer.).

Services 51

Services Business Network Doc 51

Jay Cross

JANUARY 22, 2011

The customer likes them because… it enabled his organization to deliver 200% more training. it provides registration and ties to a financial system for charge-backs. The customer likes them because… it enabled his organization to deliver 200% more training. it let them mount on online catalog.

vendor 61

vendor News Website Social 61

Jay Cross

OCTOBER 18, 2010

We foresee a convergence of the “people disciplines” in organizations. As the pieces of companies become densely interconnected, the differences between knowledge management, training, collaborative learning, organization development, internal communication, and social networking fade away. Expect rough edges.

Social Networks 48

Social Networks Social Network iPad Upgrade 48

Jay Cross

FEBRUARY 8, 2012

Even after people accepted that informal learning is the primary way people learn to do their jobs, few corporate training organizations lifted a finger to do anything about it. Smart organizations will get good at it. Organizations must provide the scaffolding that focuses on discovery, practice, sharing, and reinforcement.

Social Networks 68

Social Networks Network Social Network Wiki 68

Jay Cross

OCTOBER 18, 2015

Real Learning provides techniques and the opportunity to practice these: Self analysis and goal setting. How people learn in organizations. Plan how to achieve your growth goals. Learn to be the person you aspire to be. Experience is the best teacher. Casting your net into the feeds and flow to extract the good stuff.

Communities of Practice 36

Communities of Practice Attitudes PDF Version 36

Jay Cross

APRIL 6, 2013

The Coherent Organization. It organizes itself, buzzes with activity and produces honey for the markets. Unfortunately, a lot of organizations aren’t using online learning to its full potential, and the results at those organizations reflect that. We learn to do the job on the job. The potential is great.

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

Jay Cross

NOVEMBER 29, 2013

That explains why I get upset with Past thinkers who slam me for not providing footnotes and with Present thinkers who want to hold up the show for something I consider inconsequential. MindTime can create maps of your organization that reveal the invisible thinking forces that are moving you forward or holding you back.

Scanning 68

Scanning CLO IBM ASTD 68

Jay Cross

AUGUST 22, 2015

Whenever possible, provide choices. Provide feeds for what’s going on in the team, the department, the company, the industry, and technical disciplines. Build lessons on learning how to learn into the organization. If you don’t have a vibrant social network, create one. Ensure support is mobile. We want what we want, no more.

Social Networks 36

Social Networks Mash-up Mashups ASTD 36

Jay Cross

JANUARY 7, 2013

The Google+ Learning in Organizations Community is up to 240 members. He was one influence behind my re-defining education as Organizing-for Learning=&=Learning-for-Organizing [O4L&L4O]. The Fifth Discipline: The Art & Practice of The Learning Organization: Peter M. ” Here are the answers so far.

Social Media 48

Social Media Organizational Learning Community Guide 48

Jay Cross

NOVEMBER 8, 2010

Tulser is an anagram of results , and that is what motivates both of our organizations. Participants will take away a workable frame of reference for helping their organizations work smarter. Clark Quinn is designing an interactive, multicultural agenda for immersion into equipping organizations to work smarter.

Internet 43

Internet Case Study Tagging Reference 43

Jay Cross

NOVEMBER 10, 2014

At each stop, Viking provides a half-day tour and lets you explore on your own for the remainder of the day. All meals are provided on the ship although we generally chose to lunch in town. An enthusiastic maitre’d insured that the kitchen provided vegetarian meals for Uta. (Our photos start here. ).

Off-shore 45

Off-shore Guide Attitudes Photo 45

Jay Cross

OCTOBER 27, 2015

Most organizations are not congruent. help employees become effective DIY learners by making Real Learning available organization-wide. Once again, I fail to understand why we learning experts (L&D) provide no guidance on learning to the people who need to do it. Why is that?

Wiki 36

Wiki Kaplan CLO Easygenerator 36

Jay Cross

JULY 29, 2015

People attend events to be with other people, to rub shoulders with colleagues from other organizations and with industry spokespeople and gurus. Provide a generic ROI proposal for attending to send to the boss, saving people the time of working out the value to be extracted from the event. Next Practices for L&D Conferences.

Conference 36

Conference Social Networks Masie eLearning Guild 36

Jay Cross

NOVEMBER 15, 2011

Keeping up with the accelerating pace of change calls for rapid cycle times (think daily) and small, self-organizing teams (think agile development). The growing inability of educational institutions to provide skilled workers for the demands of emerging markets puts immense pressure on traditional institutions for change.

Privacy 68

Privacy IBM Leadership Outsource 68

Jay Cross

OCTOBER 12, 2009

Last month I conducted several workshops to inject informal and social learning practices into hidebound organizations that were anxious to ramp up to the future. Any organization that is committed to working smarter needs to assess the impact of helping employees learn at every step in their career cycle. CLO Magazine, October 2009.

Camera 45

Camera IBM Doc Site 45

Jay Cross

NOVEMBER 15, 2009

A social media consumer, HBS professor, MIT research scientist, and author, McAfee focuses on how emergent social software platforms are benefiting enterprises, and how smart organizations and their leaders are making effective use of them to share knowledge, inspire innovation, and enable decision making.

KM 38

KM Social Networks Authoring Tools Case Study 38

Jay Cross

MARCH 21, 2012

What opportunities and challenges does this create for corporate learning organizations? How do those insights also help to make better decisions around current learning challenges the organizations involved in the exercise are facing? Rather, they provide alternative views of the future. They do not predict what’s to come.

Social Networks 51

Social Networks Compliance Training Exercise Predictions 51

Jay Cross

MARCH 13, 2011

Instead of acting like it’s not there, we should shape our organizations to nurture it. I want a model that provides more depth and guidance. Generally, informal learning carries anywhere from four to ten times the weight of formal learning. The old model is a wake-up call that says informal learning is important.

Performance Support 72

Performance Support Expertise Internet Behavior 72

Jay Cross

SEPTEMBER 12, 2011

Two weeks ago I wrote our advisory board that I foresaw a customer spring: Business organizations are lagging reality. My colleagues and I have identified 21 optimal behaviors to enable front-line managers and professionals to prosper in 21st century organizations, e.g. delight customers, nurture serendipity, and re-model.

Custom 40

Custom Social Media Social Networks Facebook 40

Jay Cross

AUGUST 7, 2009

Navy, many old-style organizations were “built by geniuses so they could be run by idiots.” Organizations that don’t learn can’t keep up. approach sets the stage for broad cultural changes that strengthen the organization for the long term by enabling it to: • Maintain flexibility in the face of incessant change. Like the U.S.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Jay Cross

APRIL 20, 2010

The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. s not a separate function so much as another way of looking at how we organize work. Workscaping helps people grow so that their organizations may prosper. Workscapes are pervasive.

Micro-Learning 46

Micro-Learning Knowledge Worker Attitudes CLO 46

Jay Cross

JULY 7, 2013

From extensive fieldwork, the Institute for Research on Learning developed seven Principles of Learning that provide important guideposts for organizations. The poetry of what it takes to get something done. These are not “Tablets from Moses.” They are not a mantra. Not a dogma.

Communities of Practice 85

Communities of Practice Community Learning Research 85

Jay Cross

MARCH 29, 2015

Any system that claims to “manage informal learning” is a learning management system, since once you start to “manage informal learning” it becomes “formal learning” as in a LMS the learning of the learners is still under the control of the organization.

Social Networks 36

Social Networks Wiki Summary Social Network Analysis 36

Jay Cross

JANUARY 26, 2013

In the Newsletter, Ryan Niemic provides a research update on character strengths. Perspective [wisdom]: Being able to provide wise counsel to others; having ways of looking at the world that make sense to oneself and to other people. Transcendence – Strengths that forge connections to the larger universe and provide meaning.

Association 69

Association Off-shore Examples Survey 69

Jay Cross

APRIL 28, 2012

They largely squandered the opportunity to increase their effectiveness by becoming networked learning organizations. They provide top-down classes and rigid content. I think I’ve figured out why. Business people confuse learning with schooling. Grades that once seemed so important turn out to be meaningless outside of school systems.

Informal Learning 66

Informal Learning Informal Trust ROI 66

Jay Cross

APRIL 11, 2013

Organization. Provide eLearning to the sales department. Use eLearning to provide on-demand learning. That’s the problem: the world changes; yesterday’s best practices persist. I’m going to post a few inline comments from today in red. and Process. Infrastructure. Self-directed learning is more effective.

Compliance Training 41

Compliance Training Virtual Classroom Low Cost Blended Learning 41

Jay Cross

APRIL 6, 2013

You will need to become a champion for the new approach to developing talent in the organization. Providing stretch experiences that help their team members learn and develop. Unfortunately, we’ve provided them scant guidance in how to carry out these responsibilities. Training used to focus on requests to fill gaps.

Blended Learning 47

Blended Learning Performance Support Mash-up Mashups 47

Jay Cross

APRIL 17, 2012

The video can provide content in small, digestible pieces. Second, presenting content in short, bite-size chunks, rather than monolithic hourlong lectures, is better suited to students’ attention spans, and provides the flexibility to tailor instruction to individual students. It didn’t work.

Corporate Learning 81

Corporate Learning Corporate eLearning Lecture Learning 81

Jay Cross

APRIL 9, 2013

Enterprise Application Integration (EAI), the melding of ERP, SCM, CRM, PLM, and what-not into one all-encompassing application, is a major step forward, but it doesn’t link the organization with those outside the firewall such as partners and suppliers. Business organizations are moving up the ladder a notch to MetaIT.

Business 40

Business Metrics Simulations Firewalls 40

Jay Cross

JULY 27, 2015

We reward senior managers highly because they have the confidence and wisdom to wing it when logic and explicit knowledge don’t provide the answers. Whatever it takes in your organization, do something about it. You have to trust your gut feel because there are no measurements to go on. This is where value is created.

Knowledge 36

Knowledge Engineering Trust Consulting 36

Jay Cross

OCTOBER 13, 2010

I belong to an organization called the Long Now Foundation. The Long Now Foundation hopes to provide counterpoint to today’s “faster/cheaper&# mind set and promote “slower/better&# thinking. Leverage longevity. Obviously, a group like this is not going to have much patience with conventional short-term thinking.

Music 43

Music Guidelines Pattern Conversation 43

Jay Cross

JANUARY 16, 2011

Open – Should a page be found to be incomplete or poorly organized, any reader can edit it as they see fit. Organic – The structure and text content of the site are open to editing and evolution. Mundane – A small number of (irregular) text conventions will provide access to the most useful page markup.

Wiki 40

Wiki Mash-up Mashups Wikipedia 40

Jay Cross

NOVEMBER 13, 2010

Ba provides a platform for advancing individual and/or collective knowledge. Internet Time Alliance Trees. I know Jay Cross (@jaycross) by reputation and though we exchanged a little bit at DevLearn 2009, I wouldn’t say I knew him well. This space can be physical (eg. office, dispersed business space), virtual (e.g.,

Internet 46

Internet Toys DevLearn Camera 46

Jay Cross

JANUARY 8, 2010

Also I think (and hope) we will see learning systems moving away from managing or controlling users and instead providing open learning environments that enable both formal and informal personal and group learning to take place. Quick and agile companies will overtake hide-bound traditional organizations.

Predictions 43

Predictions eLearning Consultant Google Wave Metrics 43

Jay Cross

AUGUST 29, 2010

Well, some of us like to provide something more sophisticated than raw text. A community can make could use of volunteer contributions, even more so when the organization has a spirited community, e.g. Cisco, Zappos, Intel.) In fact, why not simply run everything through the filtering effects of a text editor. Here’s the rub.

RSS 46

RSS Google Microsoft Score 46

Jay Cross

DECEMBER 26, 2008

For all the talk about networks and knowledge sharing, it appears many organizations aren’t practicing it. Half were corporations; the other half academic institutions, government organizations, nonprofits and sole proprietorships. E-mail a survey to people in your organization. of practice provide. learning practices.

Network 36

Network Communities of Practice Trends Wiki 36

Jay Cross

FEBRUARY 15, 2009

Rather than put their already pithy prose into my own words, I’m going to quote a few of the passages that grabbed me: Most leaders readily acknowledge the improtance and power of informal networks for getting work done in their organizations. We are living in a time rife with opposites.

Social Networks 36

Social Networks Social Network Network Social 36