Jay Cross

MARCH 10, 2015

is a set of practices I’m developing to help pull-workers learn to learn. My bookshelves groan under more than 200 books on learning and development. (I’ve I want this person to leverage networks, learn with the work team, and have a personal strategy for acquiring, interpreting, acting on, and storing knowledge.

Project 36

Project Instructional Design Community Blended Learning 36

Jay Cross

NOVEMBER 15, 2009

He shares strategies, stories, and real-world examples of successful enterprise collaboration using 2.0 Practical ways of influencing educational needs, as well as enterprise strategies, are highlighted as the solutions for knowledge worker evolution are considered. and the impacts this will have on the generational divides.

KM 38

KM Social Networks Authoring Tools Case Study 38

Jay Cross

MARCH 25, 2014

Only 15% thought L&D effective at influencing talent strategy. I propose that CLOs adopt the Net Promoter Score® methodology developed by Fred Reichheld at Bain & Company and Satmatrix. A survey of thousands of line leaders found that 77% were dissatisfied with the results of L&D. Use their feedback to make improvements.

Metrics 79

Metrics Score Survey Internet 79

Jay Cross

MARCH 21, 2012

This is a world of clear expectations and roles, organizational-driven development, structural talent management, competency mapping, Subject Matter Expert-focused (authoritative knowledge), planned innovation (business cases, calculated risks), planned careers, and large structured curricula. Get your mobile learning strategy together.

Social Networks 51

Social Networks Compliance Training Exercise Predictions 51

Jay Cross

AUGUST 28, 2010

The message is cool: More and more educational scenarios and learning landscapes are developed using blogs, wikis, podcasts and e-portfolios. However, practices of strategic innovation of universities, faculty development, assessment, evaluation and quality assurance have not fully accommodated these changes in technology and teaching.

Culture 51

Culture Change Education Wiki 51

Jay Cross

OCTOBER 18, 2010

As the pieces of companies become densely interconnected, the differences between knowledge management, training, collaborative learning, organization development, internal communication, and social networking fade away. Boosting brainpower is both a profit strategy and the key to organizational longevity.

Social Networks 48

Social Networks Social Network iPad Upgrade 48

Jay Cross

JULY 13, 2010

Bob Morris pointed me toward this article that appeared in Strategy+Business last November: What’s So Special about Special Ops? by Andrew Sobel. The article describes how Green Berets, SEALs, and Air Force Special Tactics units learn to do their extraordinary jobs. The story contains invaluable lessons for corporations.

Simulations 54

Simulations Classroom PowerPoint Tagging 54

Jay Cross

JULY 30, 2011

Working Smarter Daily draws upon ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 patterns, social psychology, value network analysis, anthropology, complexity theory, and more. What am I not seeing?

Social Networks 47

Social Networks Case Study Doc MySpace 47

Jay Cross

APRIL 6, 2013

Only when all three learning components are implemented together will a learning and development department see superior results. Working through managers instead of through courses is a radical shift for learning and development. . Then we work with them to develop strategies and plans for transformation and improvement.

Blended Learning 44

Blended Learning Performance Support Coaching Internet 44

Jay Cross

AUGUST 28, 2012

They have set up social networks for alumni and help them keep up with new developments. Co-learning – adapting to the future – with customers is an unexploited marketing strategy. Organizations develop programs, training among them, that promote conformity. Many alumni are future customers. The Extended Enterprise.

Collaborative Learning 61

Collaborative Learning Collaboration Compliance Training Social Networks 61

Jay Cross

JUNE 21, 2012

Savvy developers are writing software for mobile first instead of as an afterthought from the PC version. A member of the audience at the panel session asked how to build a learning strategy. Five billion people have mobile phones, one billion have smart phones, and the U.S. has more mobile phones than citizens.

Diversity Training 67

Diversity Training Performance Support eLearning Guild Write Blog 67

Jay Cross

NOVEMBER 3, 2009

The ability to predict, develop, and equip people for their tasks is becoming less likely. The components of an informal learning strategy. For your $495, you get breakfast, lunch, refreshments, a certificate, and Clark & Jay. Such a deal. We hear informal learning is important, but what does that mean concretely?

Case Study 38

Case Study Metrics Organizational Learning Agile 38

Jay Cross

APRIL 9, 2013

Transparent human development. Tailored management development. My interest in all this is how it improves learning and human performance. Process-oriented environments will impact traditional training just as word processing and social change eliminated most of the nation’s secretaries. Imagine the potential of: Workflow learning.

Business 40

Business Metrics Simulations Firewalls 40

Jay Cross

MARCH 21, 2011

Raising SME* commitment to training is a sine qua non for subsidising mechanisms for skill development opportunities to achieve the goal of expanding the provision of continuing training.&#. The conclusion that the way to improve learning is to upgrade the competencies of trainers is absurd.

Cornerstone 59

Cornerstone Policies Upgrade Learning 59

Jay Cross

JULY 12, 2011

developing new products and services. As always, companies also need to streamline and improve their processes to fight entropy and hardening of the arteries: implement new strategies. Business organizations still need to perform their classical functions: making sales. building customer relationships. decreasing time-to-execution.

Leadership 63

Leadership Social Networks Network Knowing Doing Gap 63

Jay Cross

FEBRUARY 13, 2013

A master craftsman makes sure the people she’s developing work and learn from a wide group of people. This paper draws heavily on the work of Charles Jennings, a leading thinker and practitioner in human development, change management, performance improvement and learning. She rotates them through novel assignments. Acknowledgements.

Social Networks 56

Social Networks Blended Learning Forum Performance Support 56

Jay Cross

JANUARY 29, 2010

. “People naturally learn from each other, and as technology-supported social learning becomes main stream, what effects can we expect it to have on organisational Learning and Development? Smart organisations and managers recognise this, and make space for staff to cultivate these different approaches to developing their capability.&#.

Blended Learning 43

Blended Learning Virtual Classroom Social Networks Innovation 43

Jay Cross

DECEMBER 18, 2010

They write their conclusion that if these factors from the informal sector are to be incorporated into formal education—creating a third space for learning—it has to be a holistic approach driven by systematic revisions to the education system rather than a piecemeal effort where individual educators or scientists experiment with strategies.

Engineering 58

Engineering Research Education Write Blog 58

Jay Cross

FEBRUARY 15, 2009

Customized response networks are good for solving ambiguous problems such as those faced in R&D or strategy consulting firms. The authors favor a programmed approach to onboarding because it accelerates development. Not all value-based networks are the same.

Social Networks 36

Social Networks Social Network Network Social 36

Jay Cross

FEBRUARY 15, 2009

Customized response networks are good for solving ambiguous problems such as those faced in R&D or strategy consulting firms. The authors favor a programmed approach to onboarding because it accelerates development. Not all value-based networks are the same.

Social Networks 36

Social Networks Social Network Network Social 36

Jay Cross

JULY 5, 2008

The software updates and the strategy discussions the technology engendered eventually resulted in greater consistency throughout the organization and contributed to Cisco's strong performance over the past few years.

Business 36

Business Pinnacle Create Customer Service 36

Jay Cross

SEPTEMBER 27, 2008

Need to recognize element of risk in time; leadership development takes time. Managers at lower levels decide what projects to fund by describing the logic of how they will help carry out the strategy; this is where running the numbers is useful. Issue: What are the biggest mistakes in installing HR metrics? This must come up front.

ROI 36

ROI Metrics CLO Micro-Learning 36

Jay Cross

JULY 6, 2009

50 Essential Strategies For Creating A Successful Web 2.0 Ofsted survey – Virtual learning environments: an evaluation of their development in a sample of educational settings - Fortnightly Mailing , January 13, 2009. Twitter in Corporate Learning & Development - Live Laugh Learn Lead , May 26, 2009.

Social Networks 43

Social Networks Google Wave Social Network Analysis Twitter 43

Jay Cross

JANUARY 22, 2009

Yesterday I spent the day at Cisco talking with old friends and new about what Fast Company recently described as an “unprecedented forward-looking strategy to unleash what it’s calling a ‘ human network effect ’ both on and off the Cisco campus.” Despite the over-the-top hype , the new approach is very real.

Social Networks 36

Social Networks Streaming Wiki Social Media 36

Jay Cross

FEBRUARY 17, 2013

Members of CoPs develop and share knowledge, values, recommendations and standards. Discovery, development and leveraging of strengths and potential. Development plan in place. Then we work with them to develop strategies and plans for transformation and improvement. amateur photographers). About GoToTraining.

Diversity Training 51

Diversity Training Social Networks Communities of Practice Forum 51

Jay Cross

JUNE 20, 2011

I’d like to enlist others in the development on the new book. We collaboratively created this poster: After we presented our concept to the larger group, it seemed to me that we’d milked this concept as much as we were going to be able to at Overlap, so I joined another project (developing a process for conducting kick-ass meetings).

Wiki 52

Wiki Exercise eBook Sun 52

Jay Cross

DECEMBER 19, 2013

Working smarter draws upon ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 Strategy Made Simple – The 3 Core Strategy Questions JOHN HAGEL | TUESDAY, JULY 9, 2013.

Doc 58

Doc PKM Privacy Write Blog 58

Jay Cross

DECEMBER 26, 2010

Clark Quinn described strategies for mobile learning. The re-purposed buildings were the perfect backdrop for our forming a community of practice dedicated to re-configuring learning and development. New Orleans created vibrant primary and secondary schools in the wake of Hurricane Katrina by decentralizing administration.

Internet 57

Internet Social Media Communities of Practice Cognitive 57

Jay Cross

APRIL 8, 2009

This new learning is strategy, not support. Today’s learning is a mash-up of performance support, internal communications, collaboration, social software, real-time feeds, organization development, what’s left of knowledge management, collective intelligence, search, nurturing communities, and traditional learning.

Learning 2.0 38

Learning 2.0 Informal Learning Informal Mash-up 38

Jay Cross

NOVEMBER 14, 2009

The buzz surrounding Augmented Reality has grown considerably, now that the technology has become more versatile (available over Web applications) and more affordable (easier to develop). You’ll also be exposed to the iPhone user interface elements, and the development environment. The question is, how can we apply AR for education?

Job 44

Job Blended Learning Authoring Tools Case Study 44

Jay Cross

AUGUST 24, 2013

Working smarter embraces the spirit of agile software, action learning, social networks, and parallel developments in many disciplines. Strategy Made Simple – The 3 Core Strategy Questions JOHN HAGEL | TUESDAY, JULY 9, 2013. These are the most highly rated articles so far this year: GEORGE SIEMENS. MARCH 10, 2013.

Doc 36

Doc Social Networks Write Blog PKM 36

Jay Cross

OCTOBER 18, 2014

Is your company”s learning and development strategy wedged between a rock and hard place? DAWN OF LEARNING. MAY 16, 2014. What is stopping companies from measuring learning: Skillsets, datasets, toolsets or mindsets? And this is a high-stakes issue. MORE >> DAVE SNOWDEN. SEPTEMBER 19, 2014.

Case Study 46

Case Study Slideshare Library Slides 46

Jay Cross

NOVEMBER 15, 2010

We develop strategies to help your people learn, work, and grow in real time. Simply doing things better no longer guarantees prosperity or even survival. Our five principals have more than 175 years of experience improving team and individual performance. We do the work ourselves. We employ no junior consultants.

Internet 47

Internet KM Instant Messaging Skype 47

Jay Cross

DECEMBER 17, 2011

Working smarter draws upon ideas from design thinking, network optimization, brain science, user experience design, learning theory, organizational development, social business, technology, collaboration, web 2.0 The top 10 reasons your mobile learning strategy will fail | Dawn. - Dawn of Learning , April 13, 2011.

Social Networks 61

Social Networks Authoring Tools Doc Social Media 61

Jay Cross

FEBRUARY 28, 2014

Learning & Development MORE >> 35 Tweets. The Big Shift in Business Strategy . ‘Business strategy has evolved dramatically over the past four decades in response to the Big Shift that is re-shaping our global business landscape. JOHN HAGEL | THURSDAY, FEBRUARY 6, 2014.

Enterprise 2.0 41

Enterprise 2.0 Case Study Doc Enterprise 41

Jay Cross

DECEMBER 18, 2009

Hauke Heekeren, Professor of Affective Neuroscience and Psychology of Emotions at the Freie Universität Berlin and Max-Planck-Institute for Human Development, gave a brief summary of the function of the brain and the basic methods of neuroimaging. Experts at OEB 2009 called for caution. By Andrea Marshall. Different Levels of Analysis.

Brain 48

Brain Cognitive Analysis Expert 48

Jay Cross

FEBRUARY 12, 2013

Replacing today’s haphazard approaches with systematic, enlightened management accelerates the development of future workers and gets the entire organization working smarter. Millennials entering the workplace expect to be in charge of their own development. The potential is great. Convergence of work and learning. Acknowledgements.

Diversity Training 95

Diversity Training Blended Learning Social Networks Performance Support 95