Jay Cross

AUGUST 28, 2012

rms, and sometimes even provide leads for new business. They have set up social networks for alumni and help them keep up with new developments. Since learning improves performance, it’s in your interest to help these people learn to do better work. Help your customers become better at serving their own needs.

Collaborative Learning 61

Collaborative Learning Collaboration Compliance Training Social Networks 61

Jay Cross

AUGUST 22, 2015

Help people make sense of and prosper in the world and the workplace. Whenever possible, provide choices. Provide feeds for what’s going on in the team, the department, the company, the industry, and technical disciplines. Most learning is self-directed. Give people the freedom to chart their course. Ensure support is mobile.

Social Networks 36

Social Networks Mash-up Mashups ASTD 36

Jay Cross

JULY 7, 2013

From extensive fieldwork, the Institute for Research on Learning developed seven Principles of Learning that provide important guideposts for organizations. This is a key dynamic that helps explain the power of apprenticeship and the attendant tools of mentoring and peer coaching. The real work. These are not “Tablets from Moses.”

Communities of Practice 85

Communities of Practice Community Learning Research 85

Jay Cross

APRIL 6, 2013

You will not be successful without the support of a senior management sponsor who can open doors to at all levels and help your make your case. Empower your people; let them help others learn how to learn. Your sponsor must help you convince managers of the importance of their role in growing people.

Blended Learning 47

Blended Learning Performance Support Mash-up Mashups 47

Jay Cross

MARCH 18, 2013

The clockwork jobs have been outsourced to low cost providers. ” Permit me to crowdsource some help. Help me form a nascent idea. In the twenty years 2000-2020, I suspect the nature of work to flip from routine tasks and following instructions to improv and going where the instructions have not been written.

Low Cost 41

Low Cost IBM Outsource Statistics 41

Jay Cross

OCTOBER 27, 2015

I can help influence it, but management owns the day, employees own their day. They’re going to do what they need to do to accomplish their objectives, so how do I fit into that and help shift that if I want to try to nuance it, as opposed to ask them to meet me where I’m comfortable.

Wiki 36

Wiki Kaplan CLO Easygenerator 36

Jay Cross

MARCH 29, 2012

Sal Khan’s videos have helped millions of students learn algebra, biology, finance, and more. Provide the content before class — and use class time to figure out what it means. Khan Academy is popping up everywhere! Everybody’s thinking about how to flip the equation.

eLearning 42

eLearning Classes Lesson Free 42

Jay Cross

APRIL 6, 2013

Rather, they will set examples for their team; they will foster experiential learning by leading their team to tackle new challenges (the 70), by helping them reflect on the lessons of experience and by coaching them at every step (the 20), and by showing them how to get formal learning on the subject (the 10).

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

Jay Cross

NOVEMBER 29, 2013

That explains why I get upset with Past thinkers who slam me for not providing footnotes and with Present thinkers who want to hold up the show for something I consider inconsequential. The MindTime Framework helps me understand where the others are coming from and appreciate how to work with them. For example, I’m a future thinker.

Scanning 68

Scanning CLO IBM ASTD 68

Jay Cross

JANUARY 22, 2011

it provides registration and ties to a financial system for charge-backs. “How I can help you?&# It’s jarring to listen to a message that is so contrary to the headline. The customer likes them because… it enabled his organization to deliver 200% more training. it let them mount on online catalog.

vendor 61

vendor News Website Social 61

Jay Cross

AUGUST 29, 2010

Some of the requests for help have gone unanswered for a year or two. Well, some of us like to provide something more sophisticated than raw text. I go to the Google Help Centers. So I went out on the open web and looked for help via the kindness of strangers. Feedburner doesn’t rate an entry.

RSS 46

RSS Google Microsoft Score 46

Jay Cross

MARCH 28, 2013

Go to settings, check for local providers. Settings showed eight providers. They couldn’t explain it either, but as long as we’re talking could Customer Care help us expand Austin’s international roaming alliance? She reached a helpful fellow named Evan. Again and again, the rep could provide no information.

Case Study 37

Case Study iPhone Apple Internationalization 37

Jay Cross

FEBRUARY 8, 2012

The fabric of the social business must incorporate structures and guidance to help people learn. After all, learning underpins continuous improvement and helping to create a culture of continuous improvement is what this is all about. This is hardly a new idea. Learning is optimizing our connections to the networks that matter to us.

Social Networks 68

Social Networks Network Social Network Wiki 68

Jay Cross

OCTOBER 18, 2010

Pragmatic and grounded in experience, this is a re-think of how upgrading an organization’s brains can increase profits, spur innovation, and help businesses prosper. That goes along with providing the freshest thinking and content. The September Edition is more tightly organized, includes new cheatsheets, and provides more examples.

Social Networks 48

Social Networks iPad Social Network Upgrade 48

Jay Cross

JANUARY 23, 2012

Co-host Jenny Zhu filled me in on how this Shanghai-based company is helping adult learners, 60% of them from the U.S., Chinese Pod’s approach was to focus on providing something useful; the alternatives were merely academic. I’m investigating how people learn to speak a new language. attain fluency.

Podcasts 47

Podcasts Podcaster Podcasting Alternatives 47

Jay Cross

MARCH 10, 2015

is a set of practices I’m developing to help pull-workers learn to learn. It’s time to design some self-help. I want to give her a helping hand and a few directions. (My A thousand people in the Bay Area took that course in the first 18 months; I’m sorry we could not have helped them learn more.

Project 36

Project Instructional Design Community Blended Learning 36

Jay Cross

OCTOBER 5, 2012

I called the activation number provided and was told my phone had been activated. Cross, please allow me a moment to review you account details you provided. It will be my pleasure to help you to fix the issue. I was unable to pull up your account details with the information you have provided. Rajmohan Singh.

Voice 44

Voice Issue Server Emergent 44

Jay Cross

DECEMBER 17, 2011

Please contact your service provider for more details. (1)” ” Charlie was no help. ” Charlie was no help. AT&T provides these services to your home through your existing wiring. ” After a while I took their advice and turned to the web. The page ATT.COM/service responds with “Error.

Stock 44

Stock Internet Services Voice 44

Jay Cross

SEPTEMBER 6, 2010

However, to ensure that we provide responsive, helpful support for Network Creators with Ning Mini, Plus or Pro plans, we are closing all other tickets submitted by Ning Networks that haven’t subscribed to one of the three plans. month fee for a service you are not providing.

Ning 50

Ning Network Site Offline 50

Jay Cross

NOVEMBER 13, 2010

Google Newstimeline may help provide it. What worked in a rigid, predictable world impedes progress in a fast-moving, topsy-turvy situation. Going with the flow is great, but knowing where you are requires perspective. Stick in a date. Barnaby Conrad. American bullfighter, philosopher, reformer, and San Francisco bar owner.

Summary 43

Summary Google Predictions News 43

Jay Cross

NOVEMBER 8, 2010

Participants will take away a workable frame of reference for helping their organizations work smarter. We’ll be providing updates here as the design comes together. We will share concrete examples of improving customer focus, modernizing the learning function, and improving knowledge productivity.

Internet 43

Internet Case Study Tagging Reference 43

Jay Cross

APRIL 17, 2012

The video can provide content in small, digestible pieces. Instructors, freed of the need to mouth the words of lessons, focus on helping learners understand things and coaching individuals. Once it’s in the can, the video can be replayed again and again. And of course, video delivered online scales without an increase in cost.

Corporate Learning 81

Corporate Learning Corporate eLearning Lecture Learning 81

Jay Cross

OCTOBER 12, 2009

Any organization that is committed to working smarter needs to assess the impact of helping employees learn at every step in their career cycle. But making it easier through collaboration, self-service learning and skill bites helps sharp people become sharper. They are temps, specialists, consultants and service providers.

Camera 45

Camera IBM Doc Site 45

Jay Cross

MARCH 8, 2011

Of course, profiles also help out when you can’t find Sally’s phone number or who we have stationed in the Falkland Islands. There’s no question that the corporation is going to provide phone service. Social network analysis provides another level of sophistication in analyzing network activity.

Social Networks 65

Social Networks Evalution Social Network Analysis Informal Learning 65

Jay Cross

APRIL 20, 2010

Workscaping helps people grow so that their organizations may prosper. The workscaping viewpoint helps knowledge workers become more effective professionally and fulfilled personally. re helping people to accomplish. The infrastructure for working smarter is called a workscape. Workscapes are pervasive. Got the idea?

Micro-Learning 46

Micro-Learning Knowledge Worker Attitudes CLO 46

Jay Cross

SEPTEMBER 6, 2012

Among the potential benefits of providing a world-class learning function to workers and throughout the extended enterprise are: Better, more knowledgable customer service. Collaborative organizations help everyone in the extended enterprise learn: contractors, temps, partners, consultants — and customers. You can’t live without it.

Social Networks 57

Social Networks Collaborative Learning Collaboration Wiki 57

Jay Cross

MARCH 13, 2013

Prepare people for jobs by helping them do those jobs. Most traditional content is provided by online sources such as xMOOCs, I Tunes U, OER and similar public resources. Fund higher education by the private sector. Treat education as a profit center instead of a charity. Emphasize experiential over academic learning.

OER 59

OER Solution Simulations Mentoring 59

Jay Cross

MAY 6, 2008

Jon Husband’s Wirearchy blog provides an alternate point of view on corporations, technology and organizational development. Rob provides the unique perspective of an ex-investment banker turned independent consultant now living on Prince Edward Island, Canada. The sextet shares a few non-learning sites that may interest you.

Site 36

Site Write Blog Attitudes Library 36

Jay Cross

APRIL 20, 2011

If you have questions about this transition, we encourage you to explore our Help Center documentation for administrators and for end-users. To complete your sign-up for Google Apps, you will need to click on the set-up URL provided in your confirmation email. Sincerely, The Google Apps Team.

Google 41

Google Templates Ideas Change 41

Jay Cross

OCTOBER 3, 2008

For example, the people today were really hot about live help as a sales tool. Likewise, shouldn’t live help be a component of any important in-house learning event? Every lesson, workshop, and pointer would provide a way for users to leave review. Text chat comes in many varieties.

Social Networks 36

Social Networks Custom Learner Social Network 36

Jay Cross

DECEMBER 6, 2012

At an outrageously tasty Italian restaurant, TULSER ‘s Jos Arets and Vivian Heijnen and I brainstormed plans to help people be healthy, happy, and productive: Stay tuned. Across from a church but they’d considerately provided ear plugs. So many friends, too little time. After Berlin, I flew to Frankfurt. Squeaky clean.

Movie 38

Movie Apple Conversation Free 38

Jay Cross

JUNE 27, 2011

For me, in reference to effective teaching, we can’t stop talking about context or the need to provide it as part of our instructional plan. Michael Allen said, “There is no such thing as a bored learner.

Conversation 37

Conversation Reference Teach Instructional 37

Jay Cross

JUNE 21, 2012

For people who can’t attend an event in person, the backchannel provides the next best thing to being there. And as long as they help us working smarter, who cares what we call them? For those who do attend, the backchannel keeps the content alive. The move to mobile is blurring the line between support and learning.

Diversity Training 67

Diversity Training Performance Support eLearning Guild Write Blog 67

Jay Cross

JANUARY 7, 2013

Aaron: +1 for “Gamestorming” because as we get more into experience design, Gamestorming provides an interesting set of tools to help with such design. . Jay: I prefer the derivative First Discipline Field Book. Gamestorming.

Social Media 48

Social Media Organizational Learning Community Guide 48

Jay Cross

OCTOBER 15, 2009

Along with providing a welcoming environment in which to gather and learn, The Community Roundtable is dedicated to furthering the discipline of community management. We are a great resource for community and social media managers looking for: Peers that understand and can help navigate day-to-day challenges. Keep it simple.

Community 36

Community Metrics Social Media SAP 36

Jay Cross

JANUARY 26, 2013

In the Newsletter, Ryan Niemic provides a research update on character strengths. Perspective [wisdom]: Being able to provide wise counsel to others; having ways of looking at the world that make sense to oneself and to other people. Transcendence – Strengths that forge connections to the larger universe and provide meaning.

Association 69

Association Off-shore Examples Survey 69

Jay Cross

MARCH 21, 2012

How do those insights also help to make better decisions around current learning challenges the organizations involved in the exercise are facing? Rather, they provide alternative views of the future. What opportunities and challenges does this create for corporate learning organizations? They do not predict what’s to come.

Social Networks 51

Social Networks Compliance Training Exercise Predictions 51