Jay Cross

JULY 7, 2013

It’s always informal. From extensive fieldwork, the Institute for Research on Learning developed seven Principles of Learning that provide important guideposts for organizations. Technology is a key support for informal communities. Design the environment to support informal learning. Barn raising. The real work.

Communities of Practice 85

Communities of Practice Community Learning Research 85

Jay Cross

MARCH 13, 2011

People retain more when they learn informally, in response to need, because they deem the subject relevant and what they learn is reinforced when they put it into practice. The proportions of formal and informal learning vary with the task at hand, the context for learning, and the psyche of the learner. 10% from formal training.

Performance Support 72

Performance Support Expertise Internet Behavior 72

Jay Cross

FEBRUARY 8, 2012

The social business captures value through capturing tacit information, fostering collaboration & discovery, filtering information flow & finding patterns, and transforming exception processing & making processes resilient. This parallels the situation with informal learning and eLearning. This is hardly a new idea.

Social Networks 68

Social Networks Network Social Network Wiki 68

Jay Cross

AUGUST 22, 2015

While cleaning up my office this afternoon, I came up this list of essentials for effective informal learning I wrote a couple of years ago for the ASTD Handbook. Make it drop-dead simple to access people in the know, the lessons of experience, how-to information, and performance support. Whenever possible, provide choices.

Social Networks 36

Social Networks Mash-up Mashups ASTD 36

Jay Cross

NOVEMBER 20, 2013

Is a good communicator—listens and shares information. ” “My manager provides difficult feedback constructively.” ” “My manager provides difficult feedback constructively.” For more information, see David Garvin’s HBR article How Google Sold Its Engineers on Management. .

Skills 43

Skills Google Behavior Score 43

Jay Cross

JUNE 17, 2013

Make it drop-dead simple to access people in the know, the lessons of experience, how-to information, and performance support. Whenever possible, provide choices. Provide feeds for what’s going on in the team, the department, the company, the industry, and technical disciplines. Learning is social.

Mash-up 65

Mash-up Mashups Virtual World Stock 65

Jay Cross

JANUARY 22, 2011

A large, traditional LMS vendor has put a new front on their website that proclaims “80% of learning is informal. it provides registration and ties to a financial system for charge-backs. None of these things have anything to do with informal learning. In fact, most of them are antithetical to informal and social learning.

vendor 61

vendor News Website Social 61

Jay Cross

AUGUST 28, 2012

rms, and sometimes even provide leads for new business. They provide a variety of means of for workers to get the information they need. Mentors and coaches give assignments that provide new challenges and therefore require learning. On the other hand, many former employees remain loyal to their ?rms,

Collaborative Learning 61

Collaborative Learning Collaboration Compliance Training Social Networks 61

Jay Cross

APRIL 6, 2013

Charles Jennings made 70:20:10 a guiding philosophy of learning during his eight-year tenure as Chief Learning Officer at Reuters, the world’s largest information company. Providing stretch experiences that help their team members learn and develop. 702010 Informal Learning Management Innovation Meta-Learning'

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

Jay Cross

APRIL 11, 2013

Provide eLearning to the sales department. Use eLearning to provide on-demand learning. the training department and information. Create incentives for informal learning and. formal courses with informal learning. to enable greater multiuse of digital content for formal and informal. Improve synergies?

Compliance Training 41

Compliance Training Virtual Classroom Low Cost Blended Learning 41

Jay Cross

MARCH 6, 2012

establish a governance policy that ties L&D to organizational mandates and provides a vehicle for resolving priority calls. provide case studies and examples to help people become self-sufficient “pull” learners. articulate the vision and value of Working Smarter to executive management.

Corporate Learning 75

Corporate Learning Social Networks Case Study Taxonomy 75

Jay Cross

AUGUST 25, 2015

Benchmarking provides an opportunity to: Review your progress and approach. Benchmarking provides independent evidence that can helps organizations: Set a baseline today to help demonstrate progress tomorrow. Provide an external perspective to get stakeholders engaged with new ways of learning. 35% want to increase productivity.

Online Learning 36

Online Learning Online Metrics Confidentiality 36

Jay Cross

MARCH 29, 2015

Not only does it confirm the significant frequency of informal learning, it demonstrates that informal learning shows up in many ways: e-Learning, traditional book study, social learning, and experience.” Finally, here’s a summary of Informal Learning.

Social Networks 36

Social Networks Wiki Summary Social Network Analysis 36

Jay Cross

APRIL 3, 2013

Information is very tedious. Information is associated with entropy, a measure of thermodynamic disorder. Information cannot be defined without knowing the context. Not because there is anything wrong with our notion of information, but because the notions of order and randomness necessarily include an element of subjectivity.

Brain 53

Brain Predictions Picture Cognitive 53

Jay Cross

JANUARY 7, 2013

We’ll see an increasing use of mobile, and some organizations will recognize the platform that such devices provide to move the full suite of learning support (specifically performance support and informal learning) out to employees, dissolving the arbitrary boundaries between training and the full spectrum of possibilities.

Internet 63

Internet Predictions Confluence Performance Support 63

Jay Cross

MARCH 8, 2015

It’s more than informal or social learning. ” Napoleon told his generals to plant trees bordering each major road out of France to provide shade for marching troops. I call the package Enterprise Learning. “But Emperor, it will take decades for the trees to grow to maturity.”

Predictions 36

Predictions Performance Support Enterprise Internet 36

Jay Cross

FEBRUARY 1, 2012

Lots of French vendors are touting social learning although they no more get it than American LMS providers promising systems to manage informal learning. Buzzwords travel from the U.S. to France incredibly fast. One outfit here claimed to deliver social learning experiences on CD-ROM. Catalog of courses?

CD-ROM 61

CD-ROM Forum vendor Hosting 61

Jay Cross

MAY 2, 2015

informal learning. Thought leader and chief proponent of informal learning. Improving their learning efficiency will provide billions of hours over the long term to redeploy on activities with a higher return. First to use term eLearning on the web. Chief cheerleader for concept. CEO, eLearning Forum. Early conceptualizer.

Change 36

Change Case Study ISPI Virtual World 36

Jay Cross

JULY 27, 2015

Tacit knowledge doesn’t simply inform you, it makes you a better person. The higher you go in a hierarchy, the more likely you have to make decisions on the basis of incomplete information. Tacit knowledge can’t be captured in a book. The basic difference is that explicit knowledge adds to what you know.

Knowledge 36

Knowledge Engineering Trust Consulting 36

Jay Cross

NOVEMBER 15, 2011

Making sense of oceans of information takes a collaborative effort; we’ve got to get together on this. The growing inability of educational institutions to provide skilled workers for the demands of emerging markets puts immense pressure on traditional institutions for change. Corporations rely on many types of workers.

Privacy 68

Privacy IBM Leadership Outsource 68

Jay Cross

MARCH 28, 2013

Uta called AT&T for further information. Go to settings, check for local providers. Settings showed eight providers. Again and again, the rep could provide no information. I did my best to provide an explanation for what might be going on. AT&T’s services had changed since our trips abroad.

Case Study 37

Case Study iPhone Apple Internationalization 37

Jay Cross

APRIL 6, 2013

Providing stretch experiences that help their team members learn and develop. Unfortunately, we’ve provided them scant guidance in how to carry out these responsibilities. Understanding the 70-20-10 framework helps managers reflect on their own experience and provides a starting point for discussion with other managers.

Blended Learning 47

Blended Learning Performance Support Mash-up Mashups 47

Jay Cross

OCTOBER 5, 2012

I called the activation number provided and was told my phone had been activated. Cross, please allow me a moment to review you account details you provided. I was unable to pull up your account details with the information you have provided. I will provide you some steps to activate the phone service.

Voice 44

Voice Issue Server Emergent 44

Jay Cross

SEPTEMBER 26, 2009

Jane’s instructions for compiling your Top 10 list: Please provide the names of your 10 favourite tools for creating learning for others, for your own professional practice or personal productivity PLUS a sentence or two why you like each one. Aggregator – Informal Learning Flow [link]. Jay’s Top Ten. Google Reader.

Authoring Tools 41

Authoring Tools Tools Delicious Google Docs 41

Jay Cross

MARCH 21, 2012

Rather, they provide alternative views of the future. Informal learning thrives here. Data-driven organization, outsourcing / franchise models (company = data), high volume, high variety (personalized information), structural competence visualization. More information on scenario planning. This is social business.

Social Networks 51

Social Networks Compliance Training Exercise Predictions 51

Jay Cross

JANUARY 8, 2010

Also I think (and hope) we will see learning systems moving away from managing or controlling users and instead providing open learning environments that enable both formal and informal personal and group learning to take place. Mobile, geo-aware, smart phones will provide performance support. Move It or Lose It.

Predictions 43

Predictions eLearning Consultant Google Wave Metrics 43

Jay Cross

FEBRUARY 23, 2013

Note, however, that the experienced guide provides only explicit knowledge. (It’s Dave Snowden’s Cynefin framework provides another way to look at tacit and explicit. In an ideal world, the expert retires (or graduates ) to teaching the incoming generation of novices. This assures that what’s taught mirrors reality.

Convert 65

Convert Statistics Teach Knowledge 65

Jay Cross

NOVEMBER 26, 2008

Cross believes the era of traditional course-led training is coming to an end and that informal, social learning is the way forward. The CEO of the Internet Time Corporation is currently writing a book on informal learning, which is his passion. Informal learning, says Cross, happens without any pre-set curriculum.

Blended Learning 36

Blended Learning Social Networks Training Train 36

Jay Cross

NOVEMBER 27, 2008

Cross believes the era of traditional course-led training is coming to an end and that informal, social learning is the way forward. The CEO of the Internet Time Corporation is currently writing a book on informal learning, which is his passion. Informal learning, says Cross, happens without any pre-set curriculum.

Blended Learning 36

Blended Learning Social Networks Training Train 36

Jay Cross

SEPTEMBER 9, 2010

It wouldn’t be hard for WebEx, Adobe, Centra, Elluminate Blackboard, or their peers to provide a default conferencing environment that mirrors best practices for interactive meetings instead of mimicking what went on in yesteryear’s boring one-way workshops and classrooms. Twitter provides a fine back-channel.

Centra 41

Centra Elluminate WebEx Blackboard 41

Jay Cross

JULY 31, 2011

Successful leaders tap into their people’s innate desire to excel, engage their people’s hearts and minds, share information, give others the gift of space, trust their followers to do what is right, and build commitment by showing how each person’s work links directly to delivery of value to the customer.

Trust 52

Trust Leadership Coaching Picture 52

Jay Cross

APRIL 20, 2011

.&#. Hmmm… That link tells me I’m on the wrong page: “If you’re not a Google Apps user who has gone through the Apps account transition , then the information on this page likely doesn’t apply to you.&#. Google replies with an email informing me that: “This domain is not yet setup.

Google 41

Google Templates Ideas Change 41

Jay Cross

JANUARY 18, 2010

I took this shot of George Leonard at his home when we talked about informal learning several years ago. One newspaper article stated: “The photograph of George used here was copied from the Web where it stated that there was no clear copyright or other source material provided.&# George died earlier this month.

Photo 38

Photo Google Tagging Attention 38

Jay Cross

OCTOBER 12, 2009

Last month I conducted several workshops to inject informal and social learning practices into hidebound organizations that were anxious to ramp up to the future. They are temps, specialists, consultants and service providers. Perhaps they work for an outsource provider. CLO Magazine, October 2009. by Jay Cross.

Camera 45

Camera IBM Doc Site 45

Jay Cross

SEPTEMBER 15, 2010

A dozen or more people have come up in the last hour to say they loved Informal Learning. Informal Learning in Action. They provide a job aid for explaining where each cut of meat comes from (they will bring different cuts of beef, lamb, or boar to the table until you tell them to stop.). No one is a prophet in his own land.

Learning Objects 47

Learning Objects Security Photo Internationalization 47

Jay Cross

DECEMBER 18, 2010

Big Think on Myth Busters: Merging the Formal with the Informal to Create a Third Place for Science Education points out: In synthesizing available research on informal learning, they summarize several different factors from the informal sector that can enhance learning and individual engagement in the classroom.

Engineering 58

Engineering Research Education Write Blog 58

Jay Cross

NOVEMBER 25, 2011

Jay Cross’s Informal Learning. It’s a worry-free way to provide targeted content on whatever subjects you deem important. Ed Bourdeaux. Eide Neurolearning. Ellen Wagner. Euen Semple. George Siemens. Harold Jarche. Internet Time Alliance. Irving Wladawsky-Berger. Jerry Michalski. John Hagel. Jon Husband. Kevin Wheeler.

Authoring Tools 46

Authoring Tools Social Networks Content Xyleme 46